Question 1
(a)
The three essential skill sets for managerial roles are technical, human and conceptual skills. A technical skill is the capability to proficiently perform organizational tasks using various tools, machines and techniques. First-line managers tend to be more proficient in technical skills as they directly manage employees who are involved in producing the organization’s products or services. The manager must be able to educate employees on its operation, as well as assist upper managers on the fundamental functions of machines and tools. Human skill is the ability to understand, converse, motivate and work with individuals and groups. All managers at all levels of management should possess human relations skills in order to
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The goal has not met this characteristic as there is no desired outcome mentioned. The goal to improve after-sale customer service is more of an action than an outcome.
The goal has not met this characteristic as there is no desired outcome mentioned. The goal stated was an action of pushing the most profitable products aggressively instead of the outcome.
Measurable and quantifiable
The goal has met this characteristic as it is measurable, clearly stating the specific increase of 20% above the year’s target of US$ 5 million.
The goal did not meet this characteristic as the goal did not mention any quantifiable or measurable factors. The goal of improving after-sale customer service is very broad and not measurable.
The goal did not meet this characteristic as the goal did not mention any quantifiable or measurable factors. The goal only mentioned ‘to push products more aggressively’, and ‘aggressively’ is not measurable. Clear as to a time
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When an employee does something fraudulent, he should penalize the culprit and disclose the fact by allowing the outcome to be transparent to everyone in the organization. This implementation addresses a note that doing something incorrect has a cost and the employee is at a disadvantage by behaving unethically (Robbins & Coulter, 2014).
The code of ethics, a desired choice for minimizing uncertainty, can also be introduced. It is a traditional declaration of an organization’s values and ethical requirements employees are expected to go along with. It should be meticulous enough to show employees the attitude in which they’re required to do things yet loose enough to permit for the liberty of judgment (Robbins & Coulter, 2014).
Independent social audits can also be engaged as an important barrier to dishonest behaviors. This is because they evaluate conclusions and management operations in terms of the organization’s code of ethics. To conserve integrity, these auditors should submit their discoveries to the board without hesitation, as it gives them clout and lessens the chance for retaliation from those who are audited (Robbins & Coulter,
1) The goals for energy vary in whether or not they are truly measurable. Some of them like 7.2, and 7.3 are in fact measurable. Both are searching for increases that are possible to document and record. 7.2 asks for a substantial increase in the share of renewable energy in the global energy mix. As long as the trend is increasing, target 7.2 is effectively succeeding.
Ethical issues should be seen in the organization and they must bring a change when they have discovered that it is not moving as per the rules of the ethical standards, so that the employees have a chance to present their views to solve the issue collectively with their own views and ideas. Independent social auditing which is conducted by an external party regularly or without prior announcement should have been a boon in the case of Lehman Brothers. The audit result which was taken by the external auditors must be exposed to the public square, for further scrutiny so that the public can come to know the performance of the whole organisation without any doubts. This would have showed the effort lessens the opportunity for retaliation from those being audited which was the company’s own board where they manipulated according to their own wants and desires which in the end resulted in the decline of the one of the top listed company in wall street ‘Lehman
The four objectives that were shown to met or exceed the target set are listed below. • Air Index exceeding 100 (Target 1.980 – Actual 1.252) •
Therefore, some targets are not measured due to an issue of feasibility, and some are measured, but only in
The implementation and education of the ethical decision-making model promote moral awareness and company values that can mitigate ethical dilemmas to an extent. The aftermath was devastating for Wells Fargo not just economically but for its image. The corporation can introduce this model in training courses for new hires and current employees. Also ensuring management comprehends the prominence of ethical decisions and are aware that they are the wheels of the car, therefore, lead by example. If the corporation initially had prioritized ethical values and decision-making evaluations at every level of the business, this scandal could have been prevented at least its magnitude.
Throughout my entire life I have been constantly learning and improving a wide range of personal and social leadership skills, especially in these most recent few years of middle school and high school. These skills have not only helped me to get where I am today, but have also become a huge influence for my personality and overall perception of the world around me. These skills have helped me to build relationships, gain experience and opportunities, improve my personal outlook, and change my entire approach to everything I do in a positive way. But I know it does not stop there. It is never truly possible to fully possess a leadership skill in its entirety.
There are standard types of ethics violation which every worker need to know during his operations in the business or an
Decisions taken within an organization are made by the leadership in light of the company’s culture, principles and policies. Leaders are the role models as they set the tone for the ethical stance of their individual followers, or the group they lead. As an ethical leader, they are expected to take responsibility and work to correct mistakes. They must ensure the company has an effective internal controls in place to identify unethical practices. In my opinion, big companies in their audit and compliance committees should have members who may act as ethicist to assess whether the actions of the company are consistent with the desired ethical
The selected corporation is Volkswagen (VW), a German car manufacturer headquartered in Wolfsburg, Lower Saxony, Germany. Established in 1937, Volkswagen is the top-selling and namesake marque of the Volkswagen Group, the holding company created in 1975 for the growing company, and is now the second-largest automaker in the world (Wikipedia, 2016). Volkswagen’s corporate website is http://www.vw.com/. According to the International Ethical Business Registry, there has been a dramatic increase in the ethical expectations of businesses and professions over the past ten years. Increasingly, customers, clients and employees are deliberately seeking out those who define the basic ground rules of their operations on a daily basis.
As a result, the corporate players, practitioners, and scholars in the ethical field have helped to shape, and communicate ethical behavior at the work place (Terris, 2005, p.48). Mechanisms such as punishment and reward systems have been historically used to inspire ethical behavior, and acceptable group behavior norms amongst employees at the work place (Mayer et al., 2012). In the event that unethical behaviors become part of an organization’s group norms, a successive sequence of ethical problems is likely to follow. This arises from the fact that employees in the organization will lack insightful directive from their leaders, and therefore pursue the unethical behavior without fear of reprimand. Importantly, the organization has to continually consider coming up with long-term ethical solutions to such oversights to keep employees from engaging in unethical
Knowing how to set effective goals, so that it will allow the highest chances of success. You should make sure that the goals that you are setting are realistic, sufficient with the objective in vision and that it is going to be achievable. 5. Learning or having the skill to identify those factors that may affect the achievements of work objectives. This will enable you as a manager to maintain and know how you perform and behave in a number of work conditions as well as
“Ethics”, in an organizational context, comprises a set of behavioral standards, expressed as norms, principles, procedural guides, or rules of behavior, defining what is appropriate (right) and inappropriate(wrong). Grounded in a system of values and moral principles, these behavioral
The virtue theory, which pursues virtuous principles, strategies and actions, can lead companies to understand their values, including mission, purpose, profit potential and other objectives. Virtuous employees tend to perform their roles consistently and competently in the direction of the company's goals. Virtues are the kind of thing you allow someone to take action to appreciate. Business people increase their likelihood of reaching their values and goals when they reach Objectivist virtues. Virtues emphasize the importance of each employee's valuable contribution.
“Title Rhenzl” Business is an economic activity whereas its concern is continuously and constantly producing and distributing goods and services to market in order to provide and satisfy human needs, wants and demand. Meanwhile, ethics had been studied by the philosophers for about 2500 years, since the time of Plato and Socrates. As of today, ethics is considered as the moral standards that an individual is relying upon when making a judgment and decision.
Review of Literature Unethical behavior can tarnish a company’s image and reputation. If a company is unethical, they may have to spend additional money to improve their public image, as well as gain back as many customers as possible. The reason I have chosen to use articles that are quite a few years old and that are not so recent is because I feel that they are very good examples of what I am trying to prove in the terms of ethical behaviour within companies and these specific articles relate well to my chosen topic.