Customer Relationship Management In Hotel
CRM (Customer Relationship Management) The key to success is finding a way to exceed client’s expectations. So, the hotel must keep tracking their client’s behaviour to maintain the relationship. Previously, The hotel use manual way to collect customer information such as personal information, their previous booking, when and how long their stayed at the hotel, etc. In order to improve the hotel grow revenue make a success of the business in long term, the hotel need CRM strategy. The objective of CRM or Customer Relationship Management is about analysing customer data and then satisfying them. Before applying Odoo, the hotel must accumulate customer data by using manual system which is not an efficient method. There are the branch in Bangkok …show more content…
Employee are evaluated their behaviour and how well they do their job. This benefits human resource management to get enhancement in hotel performance for a long term. 5. Website Builder Previously, clients either to call by phone or walk to the hotel, if they are interested to reserve room. It’s difficult to discover the information about the hotel such as room type, room available, hotel service, etc.Additionally, if clients have reserved room, they are not allow to edit some data or cancel. So, these are a drawback that need improvement unless the hotel can’t complete another hotels in the hight competitive world. Nowadays, people prefer accessing Internet and buy things or get service from website. So, the hotel is recommended to adopt website builder from Odoo to satisfy customer. …show more content…
The user will know the status, schedule, or locations zone of a product or service in an operation of warehouse. In this plugin, they can manage products, or service name, price, picture, or barcode. Moreover, they can track product and service by dashboard that will show all inventory that they have, delivery order, or POS order easily. This plugin can help a Double A hotel to keep track a status of room from a paperwork, a number of product that they can use, and also ordering an item that they have to use (การสั่งของที่เค้าต้องการเติม). The problem of this plugin is, it might hard to use in the first time because they have to fill all information of product or
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