Case Study Jaguar Company

Question 1
1.1
• Performance – The power, speed, acceleration, handling and all other aspects of the car in terms of performance of a luxury car.
• Aesthetics/Looks – How the car looks. Jaguar is known for its sporty and sleek looks. Does the car match the customers’ expectations of the known and loved Jaguar brand?
• Equipment/Extras – Is the car equipped with the odds and ends customers would expect from a luxury car such as heated seats, leather seats, GPS, high quality sound system, Bluetooth.
• Finish – Does the car have a good overall appearance. Does it look sleek and have no visible marks.
• Build quality – Does the car feel solid. Does it feel like a high quality luxurious car?
• Reliability – Does the car break down easily or does

It will keep the work flow going.

Totally productive maintenance, improvement teams and benchmarking o Would ensure that everyone contributes to the main goal of the company and maintain high productivity and quality control standards.
Question 2
Brief summary of the job
To manage all aspects of the catering operations as directed, including reporting, customer service, quality of production, hygiene standards, cleanliness and all catering events.
Work activities
The day-to-day routine is likely to vary greatly but can include:
• Managing the food and beverage provision for functions and events;
• Supervising catering and waiting staff at functions;
• Planning menus in consultation with chefs;
• Recruiting and training permanent and casual staff;
• Organising, leading and motivating the catering team;
• Planning staff shifts and schedules;
• Ensuring health and safety regulations are strictly observed;
• Budgeting and establishing financial targets and forecasts;
• Monitoring the quality of the product and service provided;
• Keeping financial and administrative

Work conditions
• Working in the hospitality industry often involves shift work with long and unsocial hours, including evenings and weekends. In hospitality service operations within business, industry and institutions, managers are more likely to work normal office hours.
• The role is physically demanding and the pressures of providing a consistently good service can cause stress. Catering for events can be particularly stressful.
• Travel within the working day can be a regular feature, but absence from home overnight or overseas work or travel is rare, unless working in an international role.

Career development
• Extra training on the company’s account twice a year
• Paid conference attendance across the country
• Possible promotion after 3 years of