Case Study: Non-Uber Style Business Model

Q1 (a)

“Uber for X” refer to run a business by using the Uber style platform in a bid to connect consumers and service provider. Instacart provide “Uber for groceries” service to deliver groceries from its cooperative partners. Consumers can select groceries through its app and the groceries will pack by and transport to consumers by its trained employees. It creates convenience for the consumer and satisfy their needs with real-time service. Also, it generates more sales for its partners. Trusted, who capture on-demand babysitting service with standard and professional employee. To ensure the quality, Trusted formulate strict training for the workers. Thus, Trusted fulfill the demand of parents and create job opportunities. Sprig, try to create

However, there is a “bottleneck” between cook and transport. It finally fails with sophisticated process. Hello Alfred utilize non-Uber style business model to achieve the on-demand market. The difference is Alfred focus on customer retention instead of one-off transaction. It supplies employees to take-care of time consuming tasks like cleaning and shopping. Customer can purchase the service via company’s website and enjoy for leisure time. Maven, “Uber for health consultation”, supplies networks and videoconferencing. It charges service provider, include businesses and individual to give professional opinion to patients.

Q1 (b)

“Uber for healthcare consultation” is an innovative service break with traditional healthcare service. It provides mental health, reproductive health, and wellness professionals to consumers through networks. To differentiate the ride-hailing service and the health care service, ride-hailing service is connecting drivers and passenger (customers) to create an immediate appointment. However, Maven, “Uber for healthcare consultation” put the consumer’s needs into consideration. Consumers

Two main concepts need to be achieved, inclusion and respect. Airbnb supervises hosts to avoid them reject renters with unreasonable reasons. For instance, race, gender and marital status. Besides, Airbnb also regulates some guidelines for different arrangement. A case in point is Airbnb advocates host provide detailed information about equipment to families with children. This act facilitates the communication between hosts and guests. In addition, through communication, hosts can adjust and provide better consumers-based service. As a result, guests enjoy superior experience and hosts receive higher rating. The arrangement can also apply in disabilities. Hosts and guest can involve in conservation to prepare specific requirement. On the other hand, hosts should explain local laws and culture restriction to customers. Consequently, guests can have more comprehensive understanding with host and the local culture. To conclude in macro perspective, better quality service results more and more customers and host. More people around the world being connected and the social interaction possess rapid