The practicality and potential benefit of a hotel can be resolved for the Ritz- Carlton as follows: The purchaser power in the Hospitality business is moderate. As the Ritz‐Carlton has solid brand recognition, it can draw in new guest effectively with little effort of marketing and advancements. Ritz‐Carlton is giving quality service reliably and giving the best experience to its guest at all level (Kirby, 2007). The supplier power is moderate for Ritz‐Carlton. Property owners, designers, planners, real estate organizations, advertising firms, law offices and information technology service and equipment suppliers are some case of supplier in the business.
Neil Steinberg states that fat people feel put down by the idea that skinny people exist on the same planet that they do. For example, Steinberg tells us about a time he went to a friend’s house his friend offered him a diet soda. Another example is when he went to a party and the hostess wasn’t eating the dessert she had recently served because it was too fattening. Also Steinberg says he dislikes people who complain about their weight or body shape when they are as skinny as a stick. Many people may develop some of the many effects caused by the rude behavior of skinnier people than them.
The guest was a mother along with two kids in the restaurant, she had an accident occurred a few days ago and that accident broke her ankle quite badly, therefore, she had to walk with the wheelchair. As a hospitality student, I offered her breakfast in room for free of charge immediately due to her inconvenient accessibility. However, the F&B director was not happy with my decision because of the unnecessary labor cost and works, and I should ask her before I made this decision. Based on the research by Hofstede, he stated that China has highest ranking in power distance, the subordinate-superior relationship tends to be polarized and there is no defense against power abuse by superiors. In order to approach her, I had to go through all the processes, for instance, make an appointment with her assistant and according to the case matter decide the suitable schedule and so on.
Peter Oakes an industry expert said he will be surprised if Golden Arch Hotels expand to other countries. La fleur described the swiss venture as a blip for major U.S hotel chains. Customer experience Nancy Stephens stayed in Golden Arch in 2001 but she never heard about it before that McDonald’s have a hotel. She feels the bed electronic movement like hospital bed. To walk on room green part floor was extremely uncomfortable.
Hotel management companies are an excellent choice for any hotel owner as these companies relieve the stress of business operations. Owners want to watch their investments grow without actually managing their establishments and therefore, this arrangement makes good business sense. There are several hotel management companies across the world which gives business owners a wide pool to consider and to choose which ones would suit them
Chandresh never reveals the identity of his chefs. One rumor supposes that he has culinary geniuses from around the world kidnapped and imprisoned in his kitchens, where they are forced by questionable means to cater to his every whim. Another implies that the food is not cooked on the premises and instead is imported from the best restaurants in London, paid extra to stay open for the late hour. This rumor often results in debates on methods of keeping hot food hot and cold food cold, which never come to any satisfying conclusions and tend to make the debaters rather hungry. Regardless of its origin, the food is always delectable.
Gala (1994) proposes that the only way to keep the company outstanding is to put the customer value into the competitive strategy. Taiwan’s motel had been an innovation business in the hospitality market. Due to the market share motel is the reason that Taiwan’s hospitality market can still be competitive and outstanding. It also becomes
- Customer loses due to fierce competition The strong competition makes mc donalds lose customers who prefer favour of other brands. - Unbalance meals : Although McDonalds has tried to change its menu bu updating to healthy preferences it is still an unhealthy choice and the meals are unbalanced. - High employee turnover rate : McDonalds has many effcient employees. But throughout the years many employees have been fired and few quit jobs as the salary was low and high working pressure. 3.
Ever since the 1980s, Information Communication Technology (ICT) had been transform hospitality industry globally. Progress in ICT has transformed business practices, strategies and industry structures dramatically (Porter, 2001). ICTs provide a powerful tool that can bring advantages in promoting and strengthening the tourism industry’s strategy and operations. ICTs not only enable customers to search for and purchase customized hospitality and tourism products, but also benefit suppliers by developing, managing, and distributing their products without any time limits and geographical constraints to support the globalization of the industries by providing effective tools (Buhalis and Law, 2008). Since it is convenient to use the internet and the cost of using it is relatively inexpensive, many hospitality businesses have started to use web-based training.
In the unique service delivery process, customers are also taken into consideration for new role. Hotels upgrading their flow of work process with adopting technology, like automated services for front and back office. Because of the process innovation there is improvement in the efficiency in the delivery of services to the customer. Logistics Innovation: The information flow in the organization is now getting much quicker. Due to busy schedule of guest, hotelier is providing complete information in the internet so that it will be easier for them to book a suite from a single window.