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Mediator's Argumentative Analysis

375 Words2 Pages

The mediator in the landlord/tenant video shifts the parties’ mindset from positions to interests, by calling caucuses. When the mediator separated the parties to listen to their positions, it gave each party to freely voice their position and to help fuse the conflicted situation. The mediator helped both parties to shift their positions by “flip it”, asking both what they wanted to happen, helping moved both parties away from negative to positive thoughts. By moving to positive thoughts it created a sense of satisfactory real-life outcome. In addition, the mediator encouraged empathy from each party by encouraging both parties to step into the other party’s situation, fostering wiliness to work with the other party by the acknowledging

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