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Martha Medical Hospital Case Study Essay

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MGMT6202 Group Case Study Development: Medical Institution Case Study
Group 2 Members: Antonia Cadore: ID No: 8060044360 Chukwunyere Innocent Ebisike: ID No: 320001650 Shantel Bruce: ID No: 308004085 Sherika Brown: ID No: 308206643 Karisha Forrester: ID No: 316103977

1. The Problem: • Identify the problem:
(2015-2016) Hartford Medical Hospital Ltd. audit report revealed a decrease in the number of patients accessing the services of the hospital and said can threaten the financial stability as a result, the Board of Management is blamed for poor patients satisfaction. Your team is commissioned to study the case to find out if poor patient satisfaction is the cause of the decrease …show more content…

Results:
Increased Patient Satisfaction: As a result of the steps implemented there has been a gradual improvement in services. Patients are satisfied with the changes that have been implemented based on their feedback (questionnaires). They appreciated the fact that the organization valued their opinion regarding service delivery to ensure that their experience was good. Improvement in service delivery offers several benefits to the organization such as an increase in profits, return of disgruntled customers and attraction of new customers.

Staff participation in decision making: There was an improvement in employee’s performance through staff involvement in decision making and as well as the developmental training to enhance their skills for better work output. The training included exposure to new technology in the health sector. This process ensures that employees are involved in the change process and thus will minimize any resistance that might occur.

Increased revenue to the hospital: The changes lead to increase in efficiency in procedures and new patients are visiting the hospital. Greater focus is placed on productivity and efficiency on the working process to minimize the delay between the test and the

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