In the studies mentioned above, it was revealed that professionalism of the medical interpreter is greatly associated with the extensive hours of training, rather the years of experience. This shed light on the importance of having more effective training programs around the world, under the supervision of professional interpreters. By doing so, people can expect having professional interpreters in the hospitals, providing patients with fast and accurate interpretation. This also forces hospitals to give greater attention to who they are hiring as a medical interpreter (Abrue et al,
The case of Lia Lee can be used holistically to showcase the negative effects which a culture and language barrier can produce between doctor and patient. It can reveal how communication and cultural sensitivity can aid in medical practice. Nevertheless, Lia’s case also shows the need for doctors and healthcare practitioners to learn more of about a culture so that treatment may be administered smoothly and without complete comprehension of the patient and their
This paper will explain the seven principles of patient-clinician communication. It will then apply three of those principles to my interactions with my patients. Next, it will describe three methods being used in my area of practice to improved communication between the patients and clinicians. It will ultimately choose one of those principles that applies best to my practice and clearly describe how I use it. It will describe ethical principles that can be applied to issues with patient-clinician communication.
Regarding effective communication, “good interpretation and good translation go a long way toward solving cross-cultural communication problems and language barriers in health care” (Dreachslin, Gilbert & Malone, 2013, p. 289). These services, through interpreters or voice-assisted devices, provide better opportunities to blend cultures and understand the tradition and beliefs of diverse populations. These two topics were just samplings of the information discussed, but they stuck out to me on a personal level, while pushing me to promote cultural competence and understanding beyond this course in all my future workplace
When it comes to a patient that does not speak English the first thing we have to do is find someone capable and a professional to translate, complying with all the HIPAA regulations are being taken care of and not violated. Whether it is a live person, over the phone service or if available online. We cannot ask a family member to serve as a translator because we might break the patient confidentiality if the patient does not want anybody knowing his diagnosis and the procedures being done to them. With a deaf patient first we have to find out what is the best way to communicate with the patient if by reading lips always face them forward so they can read our lips, speaking clearly so they can understand a little better what we are trying
She must understand the doctor's instructions and the patient's concerns. Her communications skills focus on both giving and receiving information as well as creating an environment of confidence. Some consequences of ineffective communication can be chaos, confusion, disorder, fear, conflict, inefficient systems, and wasted resources (Vertino, 2014). An ineffective communication can lead to errors in patient’s misdiagnosis and even medication on admission, during hospital stay, and after discharge, and whether these errors were potentially harmful.
The mnemonic SOLER is used to remind healthcare professionals that how to that Reducing proximity, maintaining eye contact and using open postures can show they are listening and concentration on what is being said, and making the speaker feel more comfortable (KRASEZWSKI & McEWEN 2010). Active listening often involves using paraphrasing, summarising verbally what a patient has said to ensure a mutual understanding of the messages send by the patient to the healthcare professional (WALKER 1990). However paraphrasing too often can suggest the healthcare professional finds the words the interviewee uses unacceptable, causing frustration (MOSS 2012). In an evaluation of my strengths, weaknesses, opportunities and threats I highlighted my understanding and use of paraphrasing and active listening as strengths and facial expressions, gestures and touch as weaknesses (Appendix 1). I created an action plan to develop my understanding and use of touch in practice (Appendix
REFLECTION OF THE INTERVIEW 2.1 Description A component of the Effective Communication module, is an Inter-professional Education (IPE) enrichment activity and we were put into groups with the Pharmacy students. There were in total 2 Nursing students and 3 Pharmacy students. We were tasked to interview a healthcare professional. We interviewed Dr Edwin Lim from Tzu Chi Free Health Screening and Free Clinic (TCFC). He specialises in Family Medicine.
It is important to put all these into consideration in the health care system as these populations are the most served. For example, people with disability may face multiple forms of barriers such as transportation services to hospital appointments, physical accessibility in the rooms, mobility services and many more. When working with those with language barrier, it is important to make sure that the individual’s communication need is been met by providing a language service to break the language barrier so the patient can really understand what is been
This communication process needs to include both licensed and unlicensed staff to ensure the highest quality of care. This was reinforced within my article. The article I chose was Interdisciplinary Communication and Collaboration Among Physicians, Nurses, and Unlicensed Assistive Personnel by Lancaster, Kolakowsky-Hayner, Kovacich, & Greer-Williams (2015). It revealed that most of the time physicians, nurses, and unlicensed assistive personnel (UAP) operate as separate healthcare providers who barely speak to each other (Lancaster et al., 2015). A qualitative study was performed which involved interviews of physicians,
Interpersonal skills and effective communication among healthcare professionals are at the core of quality patient care. Interpersonal skills are defined by Rungapadiachy (1999, p.193) as “those skills which one needs in order to communicate effectively with another person or a group of people”. It includes verbal communication, non-verbal communication, listening skills, negotiation, problem-solving, decision-making, and assertiveness (Skills You Need, n.d.). The National Joint Committee for the Communicative Needs of Persons with Severe Disabilities (1991) defined communication as, “Any act by which one person gives to or receives from another person, information about that person 's needs, desires, perceptions, knowledge, or affective states.
In James F. Childress and Mark Siegler’s article, “Metaphors and Models of Doctor-Patient Relationships: Their Implications for Autonomy,” they discuss the types of relationships in healthcare and how those relationships allow the physician and patient to interact to make negotiations. Childress and Siegler say that relationships are either between intimates or between strangers and that when it is between strangers there is a lack of trust because of the way physicians are viewed most days. Because of the way society has turned to rules and regulations and the pluralistic nature of our society, physicians are often viewed as technicians and contractors rather than as parents or friends. Often times people refuse to visit the doctor’s office because there is a lack of trust towards the idea of a physician rather than the physician herself. Health care has become dictated by economics and politics, which are fields people consider to be cold and calculating.
Having the opportunity to listen to patients during their interactions with physicians while shadowing in primary care practices was most profound to my journey of pursuing a career in medicine. Often the diagnosis and treatment of medical conditions are regarded as most important in providing successful care to patients. However, from my experience shadowing, it became apparent that the act of listening to patients is just as essential to the practice of clinical medicine. While shadowing, I was amazed of how often and to the extent patients would disclose their thoughts, feelings, and fears to their physician. I began to understand that to be a physician is much more than treating the body itself, but caring for all of its components— physically,