Mehrabian Body Language Analysis

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1.8 Explain the use of communication theories and body language
Mehrabian’s Silent Messages -
The influence of non-verbal communication is much greater than we initially thought. Albert Mehrabian studied the effects of conflicting messages. How come that someone who is stamping their feet while yelling ‘I’m not angry’, does not come across as credible? Albert Mehrabian created a communication model, in which he demonstrated that only 7% of what we communicate consists of the literal content of the message. The use of someone’s voice, such as tone, intonation and volume, take up 38% and as much as 55% of communication consists of body language. This 7 – 38 – 55 -model is still much used today. The reason that someone actually only listens to

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