Millerville Beach Hotel Feasibility Study

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Research possibility 1: Merville Beach Hotel Trend & Development in Tourism, Hospitality and Leisure Industry It’s all about me: Customers want an outstanding, personalized experience Nowadays T&H companies want to deliver an outstanding, individualized customer experience, they should consider understanding their customers’ needs and desires and craft a value proposition that speaks directly to them. This can be a real threat, as their likes and dislikes are continually evolving and changing. Millennial Millennials—those between 21 and 35—are now beginning to enter their prime earning years. The Millennial cohort will represent up to three quarters of the global workforce within ten years.³ to “win the Millennial”, any consumer-facing business must understand the needs and desires of this critical consumer …show more content…

New technologies and increasing digitalization are generating more data than ever before, but more data doesn’t necessarily mean better data. In fact, many T&H companies are data-rich but insight-poor because they struggle to turn the disjointed data they have into useful information, and valuable insights to enhance the experience. Some T&H organizations are hampered by siloed repositories that limit data-sharing among departments and properties. Others have difficulty determining what information to collect, how frequently it should be collected, or how best to distribute it to internal and external stakeholders. Finally, many T&H companies possess the right information but lack the analytical capabilities to translate it into insights and innovations that can create measurable and sustainable ROI. Research

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