Mobile Workforce Management Case Study

Accelerate Your Business—With Real Time Impact on Field

In the past, amalgamation of physical time clocks, telephony applications and even manual paper-based processes were used by the employees situated far from enterprise’s premises and by workers working in different shifts for inserting time or accomplishing employee self-service activities. This increased the complexity and gave organizations a reason to seek for a solution that would help them improve the workflow.

The evolution of mobility solutions introduced Mobile Workforce Management System. MWM is defined as category of software and related services utilized for the management of employees working outside the company premises. With the rising utilization of smartphones, employees

It provides highly flexible scheduling engine.

• Employee Satisfaction: Mobile workforce management helps improving employee satisfaction with managing schedule and time-off request, payroll transparency, complete documentation along with the proof of service, immediate access to job information and many more.

• Improved Service Offerings: MWM extends a helping hand in improving organizations service offering as it enables easy assignment of third-party crews where and when they’re needed and collaborating with them via powerful contractor management tools and enables faster turnaround for service

It helped service oriented business organizations in facing the most fundamental challenge of gaining visibility in employee’s activities and workflows and also helped connecting the office staff with the field staff. Explicably, employees expect to be paid exactly for time worked, and also want transparency in knowing each figure characterized on their paystub is correct. Especially when it comes to employee pay and tasks scheduling, Mobile workforce management offered transparent, automated processes that elevated employee satisfaction and boosted brand perception. “Service” is the crucial part of customer’s decision making, so it becomes necessary for the service oriented business to constantly improve their service offerings. Mobile workforce management system helped organizations in improving their service offerings and gratifying their customers.

Oracle also took a step forward and announced Oracle Utilities Mobile Force Management solutions to mobilize, dispatch and collaborate in Real Time. The solution enabled organizations to gain benefits of flexible scheduling options and various collaborating tools and provided many out of the box features.

Sofbang has utilized the top technology stack from oracle for the development of workforce management application for creating and managing work orders and service request. The Sofbang’s Mobile Workforce Management (MWFM) application helps smoothing