Motivational Theory In Hotel Industry Essay

INTRODUCTION

The human factor is crucial for the prosperity and further development in the Hotel Industry. In order for employees to produce and deliver quality products and services to guests, managers focus on motivational skills and tactics based on past or present theories. Now days, as the economy grows and the labor market is increasing, the recognition of each employee’s contribution undoubtedly creates a loyal, concerned and efficient working team. It is expected that within a company, that the coexistence of several people with different characters, interests and habits, sometimes leads to a difficult cooperation between them.

OBJECTIVES

1) To analyze existing motivational theories

2) To explore related motivational theories in the Hotel Sector

3)

This theory is also recognizable as Maslow’s pyramid of needs ( Lindenberg, 1996). Maslow's hierarchy of needs is a theory that defines five basic needs which are split into psychological needs, the need of safety, the needs of love and belonging, the need for self-esteem and self-actualization. These layers, which were later presented as a pyramid are also known as "deficiency needs". If these "deficiency needs" are not met – with the exception of the psychological need – there may not be a physical indication, but the individual will feel anxious and tense. Maslow's theory suggests that the most basic level of needs must be met before the individual will strongly desire (or focus motivation upon) the secondary or higher level needs. Furthermore, Maslow developed the term “meta-motivation” in order to describe the motivation of people that want to exceed their basic needs and constantly strive for their basic needs and strive for constant