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NEHR Case Study

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4.1 High maintenance costs Implementing NEHR involves considerable commitment to system administration, maintenance and support to keep NEHR running effectively and efficiently. These costs incurred in maintaining, supervising, revising and upgrading NEHR will be substantial. Furthermore, since NEHR serves approximately 5 million people in Singapore, the amount of data stored in the system is massive. It will be extremely costly to store and manage the massive amount of data in NEHR. The size of the data will keep increasing as each patient’s record is stored in the system. Ministry of Health Headquarters spent approximately 151 million dollars to develop Phase 1 of NEHR and it spends nearly 20 millions dollars each year in maintenance costs (Singapore Budget, 2014). Holistic adoption by various institutions and proper usage of the system is paramount in recovering the cost in developing and maintaining NEHR as well as ensuring that overall operating costs are reduced with the use of the system, otherwise, consequences such as heavy financial loss and unsustainability of NEHR may arise. 4.2 Limitations of the system …show more content…

Several healthcare service providers are worried about temporary loss of access to records of patients if the system crashes, or if it is attacked by viruses. Furthermore, some are afraid of the possibility of loss of records as a result of an unknown technical fault in NEHR. Such problems will have dire consequences to the organisation, as operations would be greatly affected. In addition, apart from a increase in operating costs as a result of technical faults, due to the nature of the organisation that is using the system, any faults in NEHR may even lead to death of

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