National Bank Of Oman Case Study

CREATIVITY AND INNOVATION, CASE OF NATIONAL BANK OF OMAN

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INTRODUCTION

Operations management is the set of activities that creates goods and services by transforming inputs into outputs. It is made up of the following decision areas: Service and product design, Quality management, Process and capacity design, Location, Layout design, Human resources and job design, Supply-chain management, Inventory management, Scheduling, and Maintenance. This paper will discuss three operation decision areas, Service and product design, Location, and Human resources and job design, using National Bank of Oman as the case study. It will look at the current activities in the bank based on the three areas and put forward recommendations on ways the bank can improve on these areas.

The strengths and weaknesses of the bank will also be identified and ways that these can be exploited for the benefit of the company identified.

OPERATION MANAGEMENT (OM) DECISION AREAS AT NATIONAL BANK OF OMAN (CURRENT ACTIVITIES)

SERVICE AND PRODUCT DESIGN

Service and product design are important to the structuring of a company and will affect all aspects of the organization 's strategy (Brown et al. 1994). the design of the output will affect the costs, quality, and human resource decisions that accompany that output.

National Bank of Oman addresses the aspect of product design through concurrent innovation. The bank continuously improves its products and