Novotel Hotel Case Study

Management and Organizational Behavior

Novotel Katowice Centrum Poland

Part One

1. An introduction to the organisation, (Nature of the organisation, brief history, mission statement).

A Novotel hotel Katowice is located in the south Poland in a heart of Katowice City, the hotel provides 300 bedrooms with a very good quality of service for the quest and welcoming staff.

A Novotel is mid-scale hotel brand within the Accor Hotels group, typically slotting between the Mercure and Pullman brands. Accor Hotels, known as Accor S.A., it is a French multinational hotel group, which operates in 94 countries.

Headquartered in Paris, France, the group owns, operates and franchises 3,700 hotels on five continents and represents several diverse brands, from budget and economy lodgings to five-star hotels. Novotel has over 470 hotels and resorts in 61 countries, situated in the heart of major international cities like Katowice City Centre, business and leisure destination with, 24/7 catering offers with balanced meals, meeting rooms, attentive and proactive staff, kid areas, a multi-purpose lobby and fitness centers. The hotel offers a unique approach to hospitality, one of them is to build simplicity, elegance and that is loved the world over since the opening in 1967, of the first Novotel in Lillie Lesquin.

2. Nature of the placement: your working title, department etc.

During the twelve weeks placement I was working at reception and reservation department, this time was given to