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Nt1310 Unit 6 Case Study

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Strengths: - Foreshadow the 3 day rescission to the client. - Great utilization of hold time to check into the clients disbursement. - Advised the client that disburse was already process and provided the client with information when the check would be received. - Provided the client with the UPS tracking number and had the client repeat it back. Opportunities: - Concluding call: To make for a great client experience we need to make sure that we are thanking the client for their time or telling them to have a great day. - Were we clear, gump, and concise in answering the client's questions? Did we give the best possible answer? At the end of the call Tim advised the client that he believes that the package needs to be signed

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