Honda Case Analysis

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About Honda

Background

Honda is a Japan based multinational corporation. It is a manufacturer of automobiles, both cars and motorcycles. Apart from being the largest manufacturer of motorcycles since 1959, Honda is also the largest manufacturer of internal combustion engines measured by volume. It produces about 14 million internal combustion engines each year. In 2001, Honda became the second largest Japanese automobile manufacturer. In 2011, Honda was the eight largest automobile manufacturer in the world after General Motors, Volkswagen Group, Toyota, Hyundai Motor Group, Ford, Nissan and PSA.
In 1986, Honda became the first Japanese automobile manufacturer to release a luxury brand by the name of Acura. Apart from the core manufacturing of automobiles, Honda is also a manufacturer of garden equipments, power generators,
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As of 91KI the total number of new joinees was 558. Also the number of IT services has also increased from 2 in 87 KI to now 16 in the 91 KI. Thus, this suggests that the number of user requests should also increase. However, the observed results were not so. A gap area was found between the total number of requests registered. This deviates from the expected data. It proves that there is some issue as to the user requests and not all requests. Some of the requests have not been recorded properly and thus not resolved. Thus we require a system that registers the user requests and sends an acknowledgement email immediately so that there is no such request that remains unanswered. Also the user should have the facility of tracking his or her request at all points to avoid delay. The system developed aims to keep minimum user interaction with persons rather only with one person in charge. Rest the requests should be monitored online by both the person in charge as well as the user who has made the

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