Objectives Of Quality Management

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The aim of this project is to carry out the research and answer all questions in terms of total quality management and to critically examine the TQM practices in the organizations and how the company has benefited from the TQM practices in the company.

The objective of this research project is:

 How does ATH utilize TQM practices to enjoy the benefits to achieve Business Excellence Framework? How is quality depicted in ATH?

 What are factors that contribute to the success of ATH, and how committed is the Company to quality principles and its implementations to meet the FBEA criteria?

 Discuss the function of Senior Management, Middle Management, First-Line Management in quality practices to have Customer Focus and Bring
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TQM can be defined as Doing the right for the first time, fitness for use and having zero defects through focusing on target achievement. The Malcolm Baldrige Quality Awards seven criteria are used in organizations to assess the quality management in organization. Leadership, Strategic Planning, Customer and Market Focus, Information and Analysis, Human Resources Focus, Process Management and Business Results are the criteria of the Baldrige Award from which various countries had developed their own award criteria including Australia, Britain and Fiji (Sai Global Professional Services,…show more content…
In 2000, Hendricks & Singhal and Pannirselvam & Ferguson in 2001, has proposed there research on quality to be determined through financial indicator such as organizational growth and productivity level (Chen & Jang, 2010). Despite the financial and non-financial benefits of organizations, it was critically found that long term success can not last long as continuous improvements leads to large sum of cost to be incurred and failure would occur.

Much TQM research journals are quite revealing which shows very low contribution of concepts and models of TQM. Relatively, researchers have potentials to create and identify variables and to define the meanings of TQM in different countries, in different organizations (Uysal, 2012).

The review of this literature highlights not all specific issues but issues that do need to be examined by new researchers on the performance of the organizations to use TQM practices and adapt to the Business Excellence Award criteria to enhance the quality of processes and shaping the operational management in firms for open panel session for discussion leading to improvement in quality of the organization in various levels (Uysal,
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