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Observation In Social Services

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I walked in to the department of social service in Portsmouth Virginia, to start my observation about the facility. While walking into the facility I was greeted by two security guards that nodded their head in a gesture of saying good morning. I made a right turn into a room full of people sitting and standing, the people that was standing were in a line that started with a piece of tape, taped to the floor stating do not go any further or stop. Then the receptionist hollowed out loudly, next in line. A young female African American lady was next in line and dress very casual in a sweat suit and tennis shoes, her hair was in long braids. The receptionist said how may I help you, her voice was loud and somewhat intimidating in addition, there

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