1 Introduction Internet banking is the platform to do business or provide services to the customers over internet or World Wide Web via electronic medium and gadgets (Abu, 2004). Many persons in various contexts define internet-banking concept. Customer retention is the process of continuing the business process with one customer. It refers to the activity that an organization undertakes to lessen the customer defection. Satisfied customers are intended to stick with the organization, which represents the long-term relationship between customer and organization (Hennig-Thurau, 2000).
With online shopping you can buy different things from different countries .Online shopping offers rare things that is not in our country. Online shopping is not only for women. The men can shop in the internet. You can shop in your telephone or computer. Form some consumers shopping and purchasing online have become part of their live.
We all know that shopping at stores requires us to go to mall or department stores in buying supplies and spend our money. Now we live in the age of internet and buying things can now be done by clicking a mouse. Because of the numerous benefits of shopping online more and more people these days prefer online shopping over conventional shopping. But which one gives us the best benefits? Our discussion centered on three differences between shopping at stores and shopping online.