Open Arms Urgent Care Case Study

The policy and procedure designed by Open Arms Urgent Care is to prevent undesired or reoccurrence behaviors from our employees that may hinder patient care or staff services. We need to protect our health care organization. Our company takes affirmative action toward employee misbehavior. The steps that follow the policy and procedure checklist are designed to take action, improve employee performance, and prevent future employee misconduct.

STEP 1: WARNING The director of the department will call the employee who has violated the Open Arms Urgent Care’s policies to his/her office. The director will schedule a meeting with employee 1-3 days after the incident or while the employee is working during his shift, call the employee to his office and verbally discuss the polices he/she has violated. The director will explain the proper steps to prevent the undesired action from occurring a second time by the same employee and to improve employee understanding on the violat- ion. The director of the department must document the meeting on paper and have em- ployee sign to make sure he/she understands the reason for the meeting and expectations that follow to correct the undesired action.

The meeting will be held less than 3 business days from second attempt of the policy violation of the employee. This meeting will be documented on employee’s folder and, if necessary, may be reviewed by the CEO when determining employee of the week or evaluate employee’s