Optum's Case Summary
An experience in Optum’s case management process if the requirement to address a member’s lifestyle factors telephonically when addressing right care, right providers, and right medications. However, the problem in professional nursing practice, that is of interest, is the need to deliver more person-centered care when addressing lifestyle factors. Moreover, Optum’s mission is to help the health care system work better for everyone by helping members live healthier lives (UnitedHealth Group, 2017). Nurses at Optum understand in order to empower consumers, the quality of care must be improved while lowering costs and increasing satisfaction.
Consequently, the problem in the professional nursing practice, that is of interest, is the need
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