Oral Communication Case Study

2064 Words9 Pages
1.0 Introduction In answering above statement, the writer totally agree with several justification by doing analysis and reading journals about English communication among Malaysians in workplace. English is the main language in any business or communication and become an integral part in sharing knowledge and diplomacy matters. The English language has spread to many parts of the world. Platt,Weber & Lian (1984) mentioned that the increase in the number of those learning it and using it has been the most striking example of “language expansion” in this century. It has become the most important international language and is the most commonly taught second or foreign language in the world. In workplace especially in business sector,English…show more content…
Based on the data in their study, they acknowledged the need to include oral communication as a significant part of undergraduates preparation for the workplace. Crossling and Ward (2002) also connected that formal presentations skills taught at universities are inadequate for business graduates workplace communication preparation. The data from their study also showed that graduates were involved in oral communication mostly with the personnel within the same department, and had less communication with different departments within the company or with those outside the company. The communication within the same department revolved around informal work related discussions, following instructions and giving oral responses, informal social conversations and networking for advice and information, and also participations in meetings and in team…show more content…
For example, the Human Resource department should conduct a study to identify their staffs’ ability communicate in English and know which area they familiar to speak in English. The employers should forfeit the orthodox culture that they only concern on their staff ability using English orally during the recruitment process, meeting, promotions and formal events. They should nurture the oral skills or communications among their employees in daily basis, for example during non-formal meetings, daily conversations and also when they communicate via phone or e-mail. It will drive their employees derives the confident and build up their ability to use English in business
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