The most important thing to do is to produce high quality products or services that customer values. This is because customer relationship is important to the survival of a company. In order to have quality products, transformation leaders serve as role models for their followers, allow them to identify with a shared organizational vision, and provide a sense of meaning and achievement. Transformational leadership attends to change the organization to fit the environment and motivate the employee to change to their expectation. Employee who has good relationship with customer will increase the customer satisfaction.
Vision, Mission Statement "Price Leadership Drives Global Performance" is the Wal-Mart visualization statement. The management of Wal-Mart emphasises on price leadership in every market since pricing strategy is the direct approach to reach performance and attract customers. In order to implement price leadership, they stated "Save Money, Live Better", which remains as relevant now as it was in 1962 by Sam Walton. The mission is that everybody is able to purchase products in Wal-Mart because the stores offers low price products to them. On the other hand, with affection to internal customers, employees and management should reduce cost, and achieve economies of scale, as well as help people who need
According to Fleming (2012), the company is increasing its long term business prospects which may aid its customers to gain social and economic goal. It is identified that the company has looked up its competitive benefit and examine its philanthropy efforts by the most effective way. According to Geppert et.al (2014), this means company is socially responsible and associated to environmental practice which can also lead to a strong customer and sales loyalty. This may enhance the productivity and quality of the company’s product which retain and attract its workers in order to reduce the regulatory
Wal-Mart they give money to organizations and donate plenty of products throughout the year. This corporation plays a big role in society. They also allow their stakeholders (employees) to buy into to their company stocks. They show social responsibility and ethical behavior to their consumers by providing affordable goods at low prices everyday. They provide consumers with more choices so they can shop close to home and not have to drive as far.
Furthermore, some partners of the audit firm were allowed to claim superiority over specialists and auditors, leading to conflicts of interest. Finally, Arthur Andersen lacked a crisis management program that would be used in order to protect the reputation of the firm, in fact, when faced with a crisis, the executives of the audit firm were not able to control the damage (Taneja,
Whole Foods participates and believes in ethical practices that are very precise and knowledgeable about their outcomes. They are aware of these things through knowledge and the internal and external environment. Whole Foods also supports their community through donations and charitable events. Whole Foods marketing and branding of the company is very eye-catching. Whole Foods brands their employees to give excellent customer service and meaningful results when helping consumers (McCann, L. 2014).
Kenneth Dayton, former Chairman of the Dayton-Hudson Corporation 1. The company "Walmart" is one of the most influential companies in the retail trade. For over 10 years it became the largest chain of retail supermarkets in the United States. In addition, the position of Wal-Mart are strong and in other countries. "Walmart", since its foundation, pursues a strategy of low prices.
ASDA ‘save money live better’ philosophy puts customers, communities and employees on the heart of everything it does. It prides itself on delivering a pleasant shopping experience for every consumer it serves, whether or not in outlets, online or in its many different
However, the employee commitment is important to ensure the successful implementation of the organizational plans and policies. The level of employee commitment helps to ensure successful implementation of the organizational strategies, plans, and actions. Employee commitment can achieve employee work. This is because they have the discipline, values and ethics as well as having a positive attitude to execute their work. There is both theoretical and practical importance of conducting this study.
At first glance, both Francois and the sales staff are not working in harmony or synchronized together. Indeed, leadership is a relationship based on mutual exchange between leaders and followers (Iszatt-White & Saunders, 2014:107). Knowing that the new manager lacks in product knowledge of IT industry and managerial experience, the team are sceptical about his arrival and they don’t necessarily look up to him at first. He still manages to learn quickly the product range and manufacturing processes but his acceptance among is still unproven. Thus, by applying Hogg’s social identity theory, we see from the follower’s perspective why they have a hard time with Francois.