Organizational Communication Research Paper

The most fundamental concept of an organization’s success is communication. Communication is any behavior, nonverbal or verbal that is perceived by another. It is an ongoing process by which people represent their feelings, ideas, values and perception with symbols. Communication is vital and necessary part of any business. (Dwyer, 2013). Communicating information efficiently ensures the success of the business. Business do not have an independent existence, they interact with many groups to achieve their outcomes. (Allan, 2005). This interaction occurs through many different channels of communication and by many different methods. All organizations need to be aware of the communication patterns that may occur within their environment. Weather

Some communication flows can be formally portrayed, while some defies description. (Lehman, C.M & DuFrene D.D, 1999) There are two type of communication within an organization: Formal Communication system and Informal Communication system. Formal communication is typified by the formal organization chart, which is created by management to defined individual and group relationships and to identify clearly the lines of responsibility. (Lehmam, C.M & DuFrene, D.D, 2012). Formal communication usually is associated with the use of the officially designated channels. Since these channels generally are specified by a hierarchical system of authority, formal communication is described according to the direction of flow in a hierarchy: Downward, Upward, and Horizontal. This essay focuses on informal communication andwill explain and provide an analysis of the managerial challenges associated with managing informal communication. Many scholars, workers, managers and other people argue that informal communication should be destroyed; (Robbins, S & Mukerji, D, 1994) however this essay will prove that informal communication is the most important in the organizations

Although it is not legally accept in the organization, employees engaged in it to fully understand and carry out their duties. Apart from all the disadvantage of the informal communication, the points mention above really view it differently and create an understanding that if we use and understand the informal communication effectively, it will boost the organizational performance and that will leads to business success. The main problem that arises regarding the informal communication is that managers don’t know or don’t understand the usefulness of it. That’s why managers need to understand and know how to use it in an appropriate time and setting. In recommendation, today’s managers have done a great deal of accepting informal communication as part of an organization’s way to success. By transmitting information formally in meetings, notices, letters, etc. and by explaining this information informally, for example during lunch break or walking home chatting will create a vibrant and conducive environment in an