Organizational Culture Of Starbucks
According to an article from Panmore Institute (2015) Starbucks has an organizational culture that relates with the company’s strategies for successful brand development and global expansion. Starbucks Coffee’s organizational culture has a number of key characteristics. The combination of these characteristics is unique to the company. The company describes its organizational culture as a culture of belonging, inclusion and diversity. In this regard, the main features of Starbucks’ organizational culture are servant leadership (“employees first”); relationship-driven approach; collaboration and communication; openness; and inclusion and diversity.
Servant Leadership. Starbucks has a servant leadership approach, which significantly characterizes the company’s organizational culture. In this approach, leaders, managers and supervisors emphasize support for subordinates to ensure that everyone grows in the company. This feature of Starbucks’ organizational culture translates to the employees-first approach. The company highlights the importance of caring for employees. Former Starbucks President Howard Behar developed this feature of the firm’s organizational culture because he believed that employees who are cared for are the ones who care about customers.
Relationship-driven Approach. Starbucks also has an organizational culture that supports warm and friendly relationships. For instance, at Starbucks cafés, baristas exhibit warm friendly bonds with each other. This feature
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Servant Leadership Analysis Sample
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Carmax Company Culture Case Study
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Macroeconomic Factors Affecting Starbucks
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Political Factors Of Starbucks
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The Starbuck Hierarchy Theory
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Starbucks Value Proposition
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Ethical Issues In Starbucks
831 Words | 4 PagesEthical issue in Starbucks Starbucks, an American coffeehouse chain based in Seattle, Washington, is the world largest coffee retailer chain in the world having more than 21,000 stores in 65 countries (Starbucks website, n.d.). In United States, Starbucks owned 12,973 stores (Starbucks Company Statistics, 2014), which is more than 73% of the market shares of the United States coffeehouse industry. Hence, Starbucks possesses monopoly power in the specialty coffee market. Enjoying monopoly position, Starbucks plan to completely dominate the market by eliminating competition. Starbucks engages in a range of anti-competitive activities.
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