Recent research evidence indicates that satisfaction may not necessarily lead to an individual’s performance improvement but will actually lead to departmental and organizational level improvements. There is still considerable debate weather satisfaction leads to performance leads to satisfaction. (luthans, 1998). Employee loyalty is one of the most significant factors that Human Resource Managers must always consider as this can cause serious negative consequences when not in a high
EMPLOYEE MORALE Employee morale, in human resources, is defined as the job satisfaction, outlook, and feelings of well-being an employee has within a workplace setting. Proven to have a direct effect on productivity, it is one of the corner stone’s of business. History Long used by the military as a "mission-critical" measure of the psychological readiness of troops, high morale has been shown to be a powerful driver of performance in all organizations. Extensive research demonstrates its benefits in productivity, profitability, customer satisfaction and worker health. By measuring morale with employee surveys many business owners and managers have long been aware of a direct, causative connection between that morale, (which includes job satisfaction,
When employees are happier and healthier, it increases their efforts, contributions, and productivity (Fisher, 2003). Employee well being also has a significant impact on the overall survival of organizations because it decreases costs related to illness, healthcare, absenteeism, and turnover (Danna & Griffin, 1999). Today, many experts are trying to convince business leaders that happiness is very
Research shows that motivated employees tend to display more positive work attitudes than employees who are not motivated. Therefore it is important that organizations identify these factors that affect employee motivation. The first section analyses the summary of purpose, rationale and related literature of this study. The
According to Keininham & Aksoy(2009), success of any enterprises in long term is heavily depend on the quality and loyalty of its employee. Loyal employees are assets to an enterprise, the key for its success is their retention; for one, their loyalty can attract customers for enterprise. Given their significance, employers need to find out how to identify and keep loyal employees. The truth that an employee who has been working in an enterprise for many years does not mean that he or she is loyal to the enterprise. For example, he or she may lack of skills to get a better job or he or she just think this job is enough for live but no motivation to improve.
Employees are considered as one of the most valuable assets for a company. They are the main force behind the company’s success. So happiness of employees is definitely a big factor in driving the company to meet its goals and reap the benefits. Now the question comes that does happy employees create happy customers. Well the answer is definitely yes.
CHAPTER 1 INTRODUCTION Background of the study Job satisfaction has been said to lead to qualitative and quantitative improvement in job performance (Ganguly, 2010). Therefore, it is important for organization to find factor that can lead to job satisfaction. In addition, according to Hasan Ali Al-Zu’bi, (2010), one of the key variables that impact the performance of organization is the employee’s job performance and satisfaction. Job satisfaction can be defined as the feelings of employees whether they like or dislike the different aspect of their job experiences in connection to previous experiences (Mohammad, Mumtazah, Jariah & Aminah, 2013). Meanwhile, Ganguly (2010) stated that job satisfaction involves a collection of numerous attitudes and feelings that refer to psychological disposition of people towards their jobs and how they feel about their work and also influence motivation and interest in work.
Job satisfaction is an important indicator of how employees feel about their job and predictor of work behavior such as organizational citizenship absenteeism, turnover. Job satisfaction benefits the organization includes reduction in complaints and grievances, absenteeism, turnover, and termination; as well as improved punctuality and worker morale. Job satisfaction is also linked with a healthier work force and had been found to be a good indicator of longevity. Job satisfaction is not synonymous with organizational morale, which the possessions of feeling have being accepted by and belonging to a group of employees through adherence to common goals and confidence in desirability of these goals. Morale is the by - product of the group, while job satisfaction is
The values and behaviors that contribute to the unique social and emotional environment of an organization is called organizational culture. The relationship of stakeholders and organization with each other is it the culture of organization. The ways the organization conducts its business, treats its employees, customers and the wider group of people. It affects people’s behavior, performance, confidence level and their internal abilities Types of organizational culture: The four main types of organizational cultures are as follows. 1.
Organization Culture Definition: First of all, a definition of organizational culture will be lay down in this paragraph in order to examine its importance in an organization. According to (Stephen P.R. and Timothy A.J., 2013), organizational culture refers to a system of shared meaning held by members that distinguish the organizations from other organizations. Seven primary characteristics seem to capture the essence of an organization’s culture which is innovation and risk-taking, attention to detail, outcome orientation, people orientation, team orientation, aggressiveness and also stability. Each of these characteristics exists on a continuum from low to high.