Outsourcing At TI Canada

The benefits of outsourcing is to reduce the costs, to increase energy and time, to focus on an

organizations core competencies; access to technology and specialized expertise, which result in

increased level of service, and reduce the amount of troublesome errors. It is not always possible

as the external provider can have complications identifying the needs of the organization. This

was the case with TI Canada; they had outsourced their payroll function to the external provider

that resulted in many errors, and additional costs. Here, in this case, Dawn prepared some

estimation in regards to prepare these payrolls internally and minimizing the errors, in order to

reduce the cost, energy, and time of organization, as well used

A person needs to be assigned to monitor the services; in complex

arrangements, sometimes it might take a team called the “stay back team” to do the monitoring.

Here, in this scenario, by providing the services internally, it is more possible to monitor the

services closely, which might reduce the chances of errors done by the internal provider. TI

Canada mainly focuses on its capability of innovating products and providing an excellent

customer services. In order to be more efficient and reduce costs, the service must be accurate

and free of errors. Here, Dawn had to get rid of all those errors, by fixing it internally. Thus,

while outsourcing the work, it is important that the organization receives the expected services

from the external provider, otherwise they have to get these services finished internally for an

unwanted additional cost.

However, the main concern is that the external provider will have all the employees’ records

including their banking and credit information. As discussed earlier the issue TI Canada facing is

regarding its payroll activities which they outsourced to an external provider and ended up with

several transactional error. Dawn McWhirter is to make a decision as she spent a large amount