Pan Pacific Hotel Essay
1. Introduction
This report will entail about the operational procedures in the Pan Pacific Hotel Singapore. Among the six main operational activities, two main components are chosen as having some risks while operating. The procedures picked out are legal compliance and sustainability. The aim of the report is to analyze about one of the hospitality industries in Singapore, ‘Pan Pacific Hotel Singapore’, to depict the risks of its two chosen daily operations and to give some recommendations on how those risks can be solved or improved in the future. The methodology of this report is extracting some necessary information from details given website of the hospitality industry itself, and the annual reports written by the managers responsible in it.
The ‘Pan Pacific Hotel Singapore’ is one of the worldwide hospitality industry established by the ‘Pan Pacific Hotels Group’, PPHG. The group is a completely-possessed hotel subsidiary of one of the Singapore’s largest hospitality company, UOL Group Limited. The ‘Pan Pacific Hotels Group’ consists of two main brands: ‘Pan Pacific’ and ‘PARKROYAL’. It possesses forty resorts, hotels and serviced suites with about 12,000 rooms, in
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They comprises of ‘Human Resources’, ‘Public Relations’, ‘Partnerships and Suppliers’, ‘Visitor Experiences and Service Quality’, ‘Legal Compliance’ and ‘Sustainable Management’. Among these various activities, the latter two components are chosen as the main activities which have some risks perceived and are in need of some resolutions to improve its procedures. ‘Legal Compliance’ and ‘Sustainable Management’ are selected to be depicted in this report because of the loads of information available on its problems and complaints from the customers, and the resolutions needed for these problems faced; and among all the industry’s functions, these two activities are the key issues that the hotel is facing
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