Park Royal Hotel Case Study

Contents

Park Royal Hotel - Overview 2

Park Royal – Major Business Processes 3

1 – Hotel Reservation 3

2. Check-out process 3

3. Human Resource Management 4

Park Royal Hotel - Overview

ParkRoyal is a hotel chain managed by Pan Pacific Hotel Groups.

The first ParkRoyal hotel was opened in Melbourne, Australia in 1961. In 1986, the world’s first ParkRoyal Saigon Floating Hotel with a total of 186 rooms was built by a shipyard in Singapore and anchored in Queensland, Australia in 1987. The hotel was later towed across the Great Barrier Reef to the Saigon River in Vietnam and operated there till 1997. ParkRoyal Saigon then returned to Vietnam in January 2008 as the first atrium style hotel.

ParkRoyal is one of the first hotels to implement the

Job Description – A written statement of what a job holder does, process and reason.

Job specification – Minimum qualification or skills required. For example, selection for a hotel concierge staff, pointers to be considered will be speech clarity/language

Recruitment or even De recruitment has to be carried out next. Recruitment is the development of a pool of job candidates, it is a process of locating, identifying capable applicants for a job/role. De-recruitment has similar definitions to firing/transfers, mainly to reduce labor supply. Steps in the recruitment process are as follows: Internal search -> Advertisement of a job vacancy -> Contacting potential job candidates -> initial screening to create a pool of qualified applicants. Methods used includes both internal and external recruitments.

Following the recruitment process will be selection. It is the process of assessing candidates and ensures that the most appropriate candidates are hired. This scheme is optimally used for staffing the organization. Firstly, the job applications has to be completed. This step indicates the employee desire position and this application provides information useful and relevant to the upcoming interview. The interview is the most common method in which selection committee evaluates an applicant’s

Orientation is the introduction of a new employee to his/her job and the organization. This is a program designed specifically to help new recruits to socialize and fit into the business. Orientation also conveys information about their daily work routine.

For current and new employees, it is always advisable to go through a line of training to improve their skills. Training programs are designed to maintain or improve current job performance. Most training is directed at upgrading and improving an employee’s abilities or skills. Training methods includes taking place on the job itself or external workshops.

Another item to handle is the Employee Performance Management. It is a process for establishing a shared workforce understanding about what has to be achieved within an organization level. It is about aligning the organisational objectives along with the employees’ agreed measures, skills, delivery of results etc. Performance Appraisal has to be conducted as well, it is a process of systematically evaluating performance and providing feedback upon which performance can be