Health Management System Feasibility Study

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PATIENT SATISFACTION: BASIS FOR ENHANCEMENT OF HEALTH MANAGEMENT SYSTEM
CHAPTER 1: INTRODUCTION
Initiatives of the government unit to achieve continuous quality health care should always be advocated and implemented to attain health care improvement. Most public health services are trying to enhance their performance through different public health interventions. Public health involves far more than health services, patients’ satisfaction provides an important factor that is often overlooked in the delivery of health services. Quality Health care is measured with patient’s satisfaction. Being directly the clientele of the public health sector, patient satisfaction is important factor to gauge the quality of public health service. Continuity …show more content…

The City Health Department is in charge of the eighteen health facilities composed of ten health centers and eight health stations that provide free consultation and treatment daily from Monday to Friday during office hours from eight in the morning till five in the afternoon. The health department endeavors to provide promotive, preventive, curative and rehabilitative health care services to San Juan City constituents through various programs. Services offered at the health facilities include general consultation, maternal care, child care, nutrition services, dental services, communicable diseases, non-communicable diseases, Human Immunodeficiency Virus/Sexually transmitted diseases screening and sanitary inspection. Case investigation during outbreaks under epidemiology and surveillance program as well as medical services and assistance during disaster under Health emergency management staff are being provided by the …show more content…

Quality Health Care: The City Health Department aims to provide quality health care. Every initiative undertaken to improve the quality of health service needs an in-depth understanding of what is meant by quality. Identifying the areas for quality improvement will guide the organization to attain excellent health service for high valued life. One of the dimensions of quality care identified by the World Health Organization is “patient centeredness, delivering health care which takes into account the preferences and aspirations of individual service users and the culture of the communities. ”(http://www.who.int/management/quality/assurance/QualityCare_B.Def.pdf?ua=1 2/19/17)). Patient satisfaction plays an important role in the delivery of health service. It is an indicator which can offer guidance to the City Health Department in identifying areas of health care improvement towards quality health

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