Nursing Care Quality

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CHAPTER 1: INTRODUCTION 1.1 Introduction In this era of modernization, the health care services are now undergoing revolution in various ways in both developed and developing countries. This condition has created a sort of competition among the service providers to deliver the best quality of care to their clients while meeting the needs of their interpersonal and psychological needs. An effective health care requires collaboration of all healthcare workers that include physicians, nurses, physiotherapist and more. These healthcare workers work together as a team by playing their roles effectively in order to achieve a high quality of cares offered to the patients. However, in this study, the researcher will emphasize more to nursing care …show more content…

efficiency and competency of nurses. 1.2 Problem Statement Previous study has shown that the two factors that affect the patient satisfaction level was (a) overall staff and (b) nursing care (Boslaugh et al., 2009). Another study by Schmidt (2004) demonstrated that nursing care quality directs an impact on each outcome of the patient outcome. A study conducted by Lubna Abdel Wahab Elsidig where she did her research on ‘Patient Satisfaction among Inpatient of Medical Wards at University of Malaya Medical Centre’ in year 2002 concluded that the patients rated the nursing care as average even when the hospital was having a shortage of nurses. Therefore, the researcher would like to do another research on the same population adding the population of surgical wards after more than 10 years of the previous research done. This is because, during these time, there are changes of the nurses and management of this two wards that will somehow affect the overall nursing care quality. 1.3 Significance of …show more content…

It represents a global cognitive evaluation or judgment of their satisfaction with quality of care provided (Raftopoulos, 2005). Patient satisfaction is defined as the positive and negative outcomes of the applied nursing care by the registered nurses. It depends on the quality of nursing care given to the patient during hospitalization. The result may differ from a hospital to another depending on the attitude of the registered nurses themselves. Nursing care quality can be defined as the level of care given by the registered nurses to the patients. It is their attitudes and behavior towards offering a service to those who needed during hospitalization. Providing a good nursing care requires good nursing practices and their willingness to help sick people because having a good nursing skills will not guarantee a good nursing care if they do not have a sincere heart to help them in the first

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