Patient Satisfaction Literature Review

Patient satisfaction about nurse services in surgical unit Introduction : Patient satisfaction is an essential and commonly used indicator for measuring the quality in health care. Patient satisfaction impact clinical results , patient retention, and medical malpractice demand . It affects the timely, functional , and patient-centered delivery of quality health care. Patient satisfaction is the best way to measure the success of nurses and hospitals. Patient satisfaction on health care services has become significant part in defining the quality of health care.

MRI facility plays a major role in influencing patient satisfaction. In this service their high number, diverse mix of patients, procedure-related discomforts and phobias and examination types ranging from routine imaging to emergency cases poses unique challenges.[2] Patient satisfaction[PS] is an expression of the gap between expected and perceived attributes of service. It is an important and commonly used indicator for measuring the quality in health care.[3] Patient satisfaction is an attitude. Though it does not ensure that the patient will remain loyal to the doctor or the hospital, it is still a strong motivating factor. Patient satisfaction is only an indirect or a proxy indicator of the quality of hospital performance.[4

Quantitative research has improved the overall delivery of health services, helped healthcare managers improve their facilities, and helped healthcare professionals learned more about diseases and other health-related issues. For example, quantitative research studies are needed in epidemiological investigations, in which Nursing participates, but can still explore much more, both in the diversity of epidemiology projects, allowing the identification of the most vulnerable groups of the population, risk factors (Nery, 2017). In this case, Quantitative research is used to collect different data to get the results of the epidemiological investigations

Healthcare organizations’ goals includes provide quality, value priced, safe health care services and ultimately, improve health outcomes. In addition to this primary goal, healthcare organizations also seek financial stability, community value, ethics and employee engagement. In this context, leaders are asked to efficiently use the available resources to optimize the managerial approaches to direct their teams towards more productive environment and positive interactions with patients. Healthcare setting-unlike business setting-is a more complicated system that consists of different professional teams and departments that usually don’t share the same objectives or planning strategies due to the diversity in the services provided.

Continuous relationships with the care team, individualising of care and providing care that anticipates the patient’s needs all achieve best care delivery. (Wagner et al 2001). However the course of any chronic disease is determined by personal attributes, social influences and the professional treatment delivered. Yet, nurses and healthcare professional can try to maintain steady control of any chronic disease by accurate management. The TM model can be used along with other nursing models of care for effective

Compassion is showing care for others and displaying a positive attitude towards the care and concern of others. According to How does it really feel to be in my shoes? Patients' experiences of compassion within nursing care and their perceptions of developing compassionate nurse, "The importance of this relational aspect of compassion to the participants in this study cannot be overlooked when planning and implementing care. Compassion is a process that can be nurtured through attention to patient-centered assessment and planning of care. Patient centeredness is no stranger to nursing discourse, however, adopting this element to care and compassion is challenging in today's healthcare arena, especially when treating massively increased numbers of patients" (Bramley and Matiti, 2014).

Clinical Audit Assignment. Introduction. There are many benefits in carrying out a clinical audit. It allows nurses to evaluate the care they are giving, encourages them to keep better records, focuses on the care given rather than the care giver themselves and achieves a feasible quality of nursing care (Harmer and Collinson 2005).

Patient satisfaction has been defined as the degree of congruency between a patient expectation of ideal care and her receives. Patient satisfaction represents a key marker for the quality of health care delivery and this internationally accepted factor needs to be studied repeatedly for smooth functioning of the health care systems. A better appreciation of the factor pertaining to client satisfaction would result in implementation of custom made programs according to the requirements of the patient, as perceived by patient and service providers. Patient is the best judge since she accurately assesses and her input help in the overall improvement of quality health care provision through the rectification of the system weaknesses by the concerned authorities. Satisfaction in service provision is increasingly being used as a measure of health system performance.

Therefore, • RN one roles effectively communicating to enhance the patient care to be effective • RN two offering care to the patient as specified by the case manager • The LPN collects data that was utilized in the assessment of the patient • NA role helping in answering calls Advantages and disadvantages of the models All the four models of nursing care delivery presented have advantages and disadvantages. Thus, they may vary appropriately in delivering health care to a patient, but at the same time, they are limited in some aspects. Thus, their significances to the patient, nursing staff, family and nurse manager are outlined.

Amongst many model that are available to choose from the ones that are used frequently in healthcare field are Total Quality Management (TQM), Six Sigma, Root-Cause Analysis and PDSA (Hughes, Research, & Quality, 2008). PDSA PDSA cycles constitute the cornerstone of the model of improvement and this method has obvious advantages when put into practice. The key to successfully harnessing this approach lies in making sure each cycle includes an explicitly stated prediction (or ‘plan’) and a test of change to answer the question. Doing so gives improvement teams a clearer purpose and direction each step of the way. Teams should perform self-assessment around the authenticity of PDSA application.

The activities and formation of ACOs that do not fall within the "antitrust safety zone" will generally be evaluated by the Agencies under the Rule of Reason, which weighs the potential anticompetitive effects of collaboration against its potential pro-competitive effects, such as enhancing efficiency. The Policy Statement notes that the Rule of Reason will be applied by the Agencies "if providers are financially or clinically integrated and the agreement is reasonably necessary to accomplish the pro-competitive benefits of the integration." Converting from fee-for-service (FFS) model to value based reimbursement has brought many challenges to healthcare providers. These challenges include shift in payor mix, shared savings and increase in tracking provider quality and performance. The shift in payor mix relates to the decrease in commercial patients with higher reimbursement rates while Medicare and Medicaid patients with lower reimbursement rates will increase.

The requirement for excellent skills of communication in healthcare is paramount in delivering optimal care and in facilitating health promotion. Good communication ultimately leads to increased patient satisfaction and is one of the key elements in providing patient centred care. Conversely, it is inevitable that patients will become distressed with health conditions when skills of communication are mediocre (Reynolds, 2004). Furthermore it must be recognised that effective communication extends beyond client and clinician and also includes carers of elderly patients whom may be involved in joint decision making. Hence the importance of the integration of the carer into the multi-disciplinary team.

Similarly, specialty court recidivism research needs to do the same. This prompted the authors to measure specialty court’s influence on clients who did not complete the program. This data is and should be required to determine specialty court’s efficacy. This approach to measure unsuccessful clients is essential and should not be discarded. The authors measured other factors besides recidivism, time to recidivism, and drug use.

Abstract Reality shock occurs when newly licensed registered nurses (NLRNs) begin work and find that the reality of the job does not meet their expectations. This leads to stress and job dissatisfaction, which in turn leads to staff turnover. This can negatively impact patient care, and also has a negative fiscal impact on employers. One solution to the consequences of reality shock is educating students about the reality of their future jobs before they actually enter the workforce.