Patient satisfaction is an attitude. Though it does not ensure that the patient will remain loyal to the doctor or the hospital, it is still a strong motivating factor. Patient satisfaction is only an indirect or a proxy indicator of the quality of hospital performance.  Patient evaluation of service and facility are important concepts and quality outcome indicators. It provides an opportunity for improvement such as strategic framing of hospital plans.
Patient satisfaction has been defined as the degree of congruency between a patient expectation of ideal care and her receives. Patient satisfaction represents a key marker for the quality of health care delivery and this internationally accepted factor needs to be studied repeatedly for smooth functioning of the health care systems. A better appreciation of the factor pertaining to client satisfaction would result in implementation of custom made programs according to the requirements of the patient, as perceived by patient and service providers. Patient is the best judge since she accurately assesses and her input help in the overall improvement of quality health care provision through the rectification of the system weaknesses by the concerned authorities. Satisfaction in service provision is increasingly being used as a measure of health system performance.
He theorized that achieving patient satisfaction would be an important factor in medical care marketing. For that reason, Hospitals and Medical services should with passion find out the needs of health care customers and modify their services to achieve those needs and to draw patients to employ these services. The aim of the study was to briefly evaluate the writing about how the advantage of medical services is seen and to recommend an investigate model in order to find out the level of patient satisfaction with medical care. From his results, he postulated that trust is the main precursor of satisfaction in medical care and that making communication skills and patient rapport skills better for dealing with unfavorable patient actions are crucial determinants of patient’s satisfaction (Habbal
Patient satisfaction is a complex, multidirectional issue that needs to be approached from several different angles. As such, the examination of patients’ satisfaction with regard to the services provided by two important hospitals could review the effectiveness of the hospital management. Private sector healthcare delivery in low- and middle-income countries is sometimes argued to be more efficient, accountable, and sustainable than
Patient satisfaction is considered an essential component of patient-centered care. Patient-centered care and patient satisfaction are viewed as core nursing values, as proposed by early pioneers of nursing, such as Florence Nightingale. It has been found that improvements in management, training, job satisfaction, employee empowerment, as well as decision making were needed for hospitals to improve their performance in patient safety, quality of care, and patient satisfaction (Leggart, Bartram, Casimir, & Stanton, 2010, p. 2). There is a limited understanding of how nurse satisfaction impacts delivery of care and patient outcomes. This is significant because there is evidence of decreasing job satisfaction among nurses, which is associated with declining quality of patient care (2010, p.
The care process includes the interaction among doctor, patient and (healthcare) structure, which leads to two distinct processes: technical interventions (use of clinical care) and interpersonal interaction (humanism, sensitivity) among users and healthcare workers (Campbell et al, 2000). Moreover, in the same article the two dimensions of effectiveness are named as the following: clinical dimension and interpersonal care dimension. The service provider should attempt to perform the service in a convenient way, comforting and pleasing, as patients perceive these characteristics as indications of care (Donabedian, 1988). Donabedian (1988) underlined the importance of the relationship between doctor and patient, as patient and doctor can have
Patient satisfaction has become a key criterion by which the quality of health care services is evaluated. The literature emphasizes that patients who are satisfied with the provision of health care tend to be more compliant to their treatment plan, maintain their follow up visits; and are more willing to recommend the hospital to others. The literature emphasizes that hospital accreditation and patient satisfaction are both considered important quality indicators of healthcare delivered. The results of patient satisfaction surveys can be used to monitor the quality of health care provided, to find out any shortages, to provide the necessary interventions, and as a valuable source of strategic planning of health services. It is judgment that a product or a services feature, or the product or service itself, provide a pleasurable level of consumption related fulfilment.
These Social Determinants of Health may all relate to each other in some ways but may also have no relation to each other at all. However, examining them will let us determine whether this is true or not and will enable us to conclude whether specific determinants of health have an effect on others. Analyzing these determinants of health will also provide us with information that may or may not link them to specific health conditions and diseases which is an interesting area as we move forward in the industry of health and wellbeing. The
In theory, each is of equal weight or position. In practice, however, respect for patient independence often takes importance over the others. There are basic principles of health ethics. Each addresses a value that arises in interactions between providers and patients. The principles address the issue of fairness, honesty, and respect for fellow human beings.
They provide assistance to guest, fulfill their needs and meet their demands. As mentioned above, service quality is determined as the comparison that the customers make between the expectations about a service and the perception of the way that service has been delivered. Parsuraman et al. (1985) stated service quality as the function of difference between performance and service quality along with ten major dimension. In later research, Parasuraman et al.