Patient Satisfaction Model

This result supports the results of the previous studies and systematic reviews on determinants of patient satisfaction. 24, 139 However, there is evidence that socio-demographic factors of patients affect the satisfaction with health services. Yet, the contradictory effects of the socio-demographic variables may show that these variables should be taken into account when comparing patient satisfaction between specific groups or countries 24, 141 due to their potential moderating and mediating effects on the associations between health service quality indicators and patient satisfaction. 4,

Both, Brooker’s and the health foundation’s principles emphasise the importance of valuing and treating patients with dignity while providing care, this is important as it empowers the patient and helps the health professionals see their patients as a person instead of their medical conditions only. Treating patients with dignity also corresponds with the set of values 6Cs (NHS 2013).   The 6C’s are Care, compassion, commitment, competence, courage and communication.

A healthcare delivery model is a systematic approach of that aims at creating quality and better access to healthcare services. Different models exist but all are aimed at the same goals base their views on provision of care and the receiving of care. The model addresses both the patient and the caregiver as the main participants and aims to solve the issues they encounter. The care receiver being the main subject of model is the one who triggers all the consequent activities that are carried out within the requirements of the model. The care provider responds to the actions induced by the patient (Hughes, 2008).

Task 2 7 / C.P6: Compare the influence of different health and safety laws or policies on health and social care practice in a selected setting There are several different health and safety laws and policies that vary between settings in health and social care aimed towards different legislations that must be followed, and have resulted in improvements in health and social care practice. It is important that these legislations are followed by service providers in order for them to promote safe practice and to fully understand their responsibilities under these legislations. Some of the legislations include the Health and Safety at Work Act etc 1974, the Data Protection Act 1998, the Care Act 2014, the Care Standards Act 2000 and the Equality Act 2010.

Interprofessional teamwork effects healthcare in various ways. It mainly provides a system that allows several distinct individuals to come together and work collectively to improve how we care for patients. It is important because in the healthcare field one of our main goals is to treat and care for our patients holistically. If the objective is

This is set to be attained through a continuation of the culture established already in the organization. Therefore, the workers are critical

Thus, health professionals need to understand patient needs and react in accordance (Hills & Kitchen, 2007; Hills & Kitchen, 2007b). Johnson (1996) attempted to compare Maslow’s hierarchy of needs and the normative model (Theory of caregiver motivation or hierarchy of patient outcomes encompasses classification systems for healthcare outcomes proposed by Brook et al., (1977), Donabedian (1982) and Lohr (1988)) to understand what optimizes patient satisfaction and quality of health care. According to the normative model, patient outcomes from health service are classified into four outcome groups, disease eradication, patient performance, general health and patient satisfaction in ascending order of hierarchy. Johnson proposed as the most basic need physiological needs of Maslow’s Hierarchy of Human Needs is parallel to disease eradication outcome in health service; safety needs of Maslow’s hierarchy to patient performance outcome, esteem and love needs of Maslow’s hierarchy to general health outcome and self-actualization needs of Maslow’s hierarchy to patient satisfaction outcome, respectively. As this synthesis of two theories, Johnson proposed that as Maslow’s human needs hierarchy – once

Patient-centered care is imperative to success of a nurse, and the building of a therapeutic relationship. It recognizes the patient first rather than their illness. Patient-centered care, family centered care, and holistic nursing care, view all aspects of the patient including the physical, psychological, social and spiritual needs as well as how the whole family unit has a part in the health and healing process of the individual patient. These holistic care concepts are not new concepts. They are widely recognized in healthcare, and are fundamental for nursing and healthcare professionals to understand and incorporate in the delivery of care as they empower the patient and their family to make decisions about their care (McGeorge, 2010).

Audit observe practice on how the staffs works and the resources they use if its effective and appropriate, they also collect data to know if the organisation is meeting the standards they set REF. Data can be from computerised records or manual collection. Audit gather feedbacks from the patients, family, carers and staffs to know if the service they are receiving or giving met the standard criterial set for the organisation. REF Policy refer to a plan adopted by health care organisation to achieve a set of goals REF while standard are designed to assist health care organisation to deliver safe and high quality care to the patient REF and quality refer to a maximum standard of something that meets customer’s needs (Wicks and Roethlein

Evidence based practice (EBP) is a process of integrating high quality evidence into practice or care provided by health professionals and decision makers in health care. This discussion will explore the meaning of the term Evidence Based Practice further and discuss its origins. EBP requires finding the best available evidence to inform practice, its greatest benefit being the best possible care for a client. Other benefits and limitations will be further discussed below. EBP demands the client be seen as an individual and their unique circumstances be considered in the application of evidence

Each health care provider must have a deep understanding of each relationship with health care providers. An ACO supports the doctors by making sure that the doctors have the most recent patient’s health care information. ACO’s are able to provide doctor increased access to the expertise, staff, and technology needed to ensure that a patient’s care is coordinated correctly across all areas of services. This is significant to help get the right care at the right time and to keep individuals

Questions will include their satisfaction in getting the appointments; if they were notified of their appointments in an acceptable time frame; their wait time to see a specialist; and the information they received was suitable. The results of this information will shared with referral committee to determine the referral processes that will offer the best procedures for Southside HMO and the Sunnyside healthcare organization. This is an excellent opportunity to understand the needs of our customers and also for our organizations that can provide a positive impact for the entire

The EMRAD system allows organizations in the same stage to be evaluated equally since they will have achieved the same level of EHR utilization. As an organization moves through the stages, HIT systems become more tightly integrated into care processes and become part of the organization’s culture, having a greater impact on health

Health Maintenance organizations can be divided into four models; staff model, network model, group model, and individual practice association (IPA).

In conclusion, “care of the patient in context of family” is essential to the entire medical field and all patients receiving care and their families. By practicing this process, we are ensuring the best possible patient outcomes and the overall satisfaction of the patient and their families by implementing more effective nursing. The collaboration and feedback contributes to the future of evidence based practice. This is truly what nursing is all about, the best possible outcomes and positive experience for