Pdca Cycle Case Study

The customers of the company for the specialty key tags product are the college students, college bookstores, off-campus stores and campus organization.

There might also be potential customers for the desktop publishing service that the company is considering which are the student organizations and small colleges.

(b) What are the products and/or services of the company?

The products of the company are specialty key tags, delivery service and desktop publishing service. Whereby the key tags can be in the form of metal or plastic, some of which have standard symbols and messages and some items may be customized.

As for the publishing service, the company is considering this service to diversifying into a less capital-intensive company. This

It has developed a reputation among its major customers by bringing convenience through delivery and provides timely delivery. They have selected desktop publishing as a service to provide to the current market they now serve. This would involve publishing things such as newsletters, promotional publications, and small books that could be produced at low cost and sold profitably in small quantities. ii. You are an intern tasked to carry out a process improvement study. What are some approaches that may be used and describe one of them?

PDCA Cycle

PDCA Cycle is a continuous quality improvement model consisting out of a logical sequence of four repetitive steps for continuous improvement and learning: Plan, Do, Check and Act.

Plan: Firstly, identify and define the problem. A few useful tools like Drill Down, Cause and Effect Diagrams and the 5 Whys are able help in getting to the root of it. Followed by mapping out the process that is at the root of the problem. Next, bring together any other useful information that will help in figuring out solutions.

Do: This step involves several activities:

• Generate possible solutions.

• Select the best of these

Base on the success of the pilot, the number of areas for improvement that have identified, and the scope of the whole initiative, decide to repeat the "Do" and "Check" phases, incorporating additional improvements. Move on to the final step once we are satisfied that the costs would outweigh the benefits of repeating the Do-Check sub-cycle any more.

Act: Lastly, implement the solution fully. However, if we are using PDCA as part of a continuous improvement initiative, we need to loop back to the Plan (Step 1), and find out further areas for improvement.

6-Sigma DMAIC

Define –

The purpose of this step is to clearly articulate the business problem, goal, potential resources, project scope and high-level project timeline. This information is typically captured within project charter document. Write down what is within our knowledge. Seek to clarify facts, set objectives and form the project team. Define the following:

• A problem

• The customer(s)

• Voice of the customer (VOC) and Critical to Quality (CTQs)

• The target process subject to DMAIC and other related business processes

• Project targets or