Pep Boys Case Study

In terms of technology, they provide product support to customers, by giving detailed descriptions of the parts they sell, also providing reviews, guarantees throughout warranties, and the options to return parts if not satisfied. They also provide technical support by providing services for installation, diagnosis and maintenance of the parts the provide and the customers cars. The cover almost all sections of the auto repair industry by providing sales of parts, as well servicing of the vehicles and parts (installations, diagnosis and recommendations), I believe the only repair category they are not involved in would be the body repair category.

In terms of consulting they have invested in powerful data management software such as CRM, SAP,

This is an important step in the analytical maturity of the organization. This creates a great synergy to the organization allowing employees to trust and share each other’s work confidently. With these attributes, I believe Pep Boys is an excellent analytic competitor and is in a mature analytical position. This is easily seen as many managers temporarily move to other stores for short periods of time and are able to indulge in regular day to day activities quickly at that

Stage 1 is the analytically Impaired stage which I believe they were in this stage during the 1930’s when they only had one service bay (Pepboys). After getting more accurate data to improve operations and realizing the growth in consumer demand they decided to go public. This is where they began stage 2, “Localized analytics”, The infusion of cash went directly into growing the business, and Pep Boys followed the masses out to the suburbs, this answers their question of “what can we do to improve this activity?”. This shows their objective to improve one or more functional activities. Stage three happened over the next 20 years as they tripled their number of stores, and in 1970 They reached stage 4 by 1970 where Pep Boys now provide service for more than six million cars and car owners each year. More than 23 million “Rewards” members have signed up for special offers in stores. Today Pep Boys provides service for more than six million cars and car owners each year. More than 23 million “Rewards” members have signed up for special offers in stores. I believe at this point they have matured to an Analytical Competitor(Pepboys). They current question they are asking them self is “Whats next? What’s possible, How do we stay ahead?” At this stage Analytics has become a central theme and focus of the enterprise — how it operates, how it makes decisions. Analytics is embedded into the core business