Performance Management System Essay
The PSRP intended impact was organised around seven Key Results Areas (KRAs) , but the focus of this report is on Performance Management System (PMS) Performance Management Component: The objective of this component was to improve quality, efficiency and effectiveness of services and performance throughout the public service on a continuous and sustainable basis.
1.3 RESEARCH QUESTION
1.3.1 General Question
To examine the casual impacts of the public sector reform programmes on Performance Management System toward the effectiveness of public service delivery.
1.3.2 The Specific Questions
(i) What measures taken to ensure proper implementation of PMS?
(ii) What could be the possible solutions towards the unintended outcome of PMS?
1.4 RESEARCH OBJECTIVES
Research objectives tell what a researcher wants to achieve at the end of the study, the researcher
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The programme sequentially implemented by breaking work into a series of “phases.” Different phases addressed different problems or adopted different strategies. Seen as a whole, the phased approach captures the nature of public service reform as a long-term endeavour and the various themes of reform. Phases also capture the Government’s long-term commitment to improving the public service. PSRP comes in three sequential and overlapping phases.
(i) PSRP Phase One whose motive was to institute performance management systems (originally planned from 2000-2005 but implemented from 2000 to June 2007);
(ii) PSRP Phase Two which was aimed at enhancing performance and accountability (originally planned from 2005-2008), but to be implemented from July 2007; and
(iii) PSRP Phase Three which was intended to institute the Quality Improvement Cycles (originally planned to be implemented from
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