Person Centered Communication

As a Medical Assistant, your interactions with patients will play a significant role in their overall experience at your medical facility. Patients usually interact with Medical assistants first, so their first impression of a facility, whether good or bad, starts with you. Your customer service skills will leave the patient with the overall experience of their visit. Not only should your interpersonal skills be used for patients but your doctor, nurses, and medical staff as well. Medical assistants work the central part of their day directly with patients so that you will need excellent customer service skills, patience, organization, assertiveness, nonverbal communication skills and a kind heart.

These benefits include improving communications among disciplines, improving patient outcomes, and decreasing medical errors. I will discuss what effect interprofessional teamwork has on healthcare, and why this topic is important to nursing. Interprofessional teamwork effects healthcare in various ways. It mainly provides a system that allows several distinct individuals to come together and work collectively to improve how we care for patients. It is important because in the healthcare field one of our main goals is to treat and care for our patients holistically.

A healthcare delivery model is a systematic approach of that aims at creating quality and better access to healthcare services. Different models exist but all are aimed at the same goals base their views on provision of care and the receiving of care. The model addresses both the patient and the caregiver as the main participants and aims to solve the issues they encounter. The care receiver being the main subject of model is the one who triggers all the consequent activities that are carried out within the requirements of the model. The care provider responds to the actions induced by the patient (Hughes, 2008).

They should be good communicators, and actually listen to their patients, or families concerns, empathize, and provide clear concise information. An important value a healthcare worker should also embody is altruism. Nurses and medical professionals need prioritize their patients’ needs, without any regard for rewards or benefits. A persons’ health and welfare needs to be priority to a nurse, no matter what the situation. Josie’s Story highlighted the importance of altruism, and the need for nurses and doctors to take a step back and truly listen.

Care provided this way would support healing, enhance patient experience and lead to faster discharge. Nursing from my experience, are culturally sensitive and adjusted accordingly to a variety of requests from patients and accommodated most of them. Nursing staff today works with a diverse population and it is important to stay professional and culturally sensitive. Nurses should assess their own knowledge, feelings and values when providing care for patients from different backgrounds. It also important to know about different cultures and increase personal cultural awareness (Leishman, 2004).

This exemplified the need for patient’s autonomy, beneficence versus non-maleficence and truth telling. The nurse faced a barrier due to the physician hierarchical working style. Collaborating using a multi-disciplinary approach and communicating effectively in explaining the disease process could have better manage her symptoms and improve the quality of her remaining life. It is important that early detection and treatment options are discussed by the physicians in an honest and open manner. As patients performance status decline healthcare members should provide informed decisions regarding diagnosis, prognosis and

CQC make sure people voice are heard by listening and acting on peoples experiences. They take complaints seriously by improving the service and also by protecting the right of vulnerable people including those whose rights are restricted under the mental health act. REF. One of the benefit that implement CQC is the benefit to the patient, patients are allowed to speak up on any issues they have. CQC make sure patient have confident in the service they are using and also making sure patient have clear information on the service they want to choose by providing rating across all service provider to make better choice on what organisation to

The current living pattern of human being requires the health care officers and individual to develop certain skills in regards of their working pattern to increase their service efficiency and help the patient to develop a communication link among them that would further help them to understand each other appropriately. Therefore, it can be said that a critical thinker is the one that are easy to conduct communication with patients and their family. Critical thinking process helps the healthcare individuals to focus on different issues from different perspectives and ways to understand the complete situation critically and highlight the techniques that would help the patient to cooperate with them in terms of receiving treatment. In other

In the healthcare system creating love and trust, offering encouragement and to be reassuring are all factors that will affect the resilience of a healthcare consumer as well as the healthcare professional. Healthcare professionals need factors like their work environment and the relationships they have with their colleague to become resilient. For healthcare workers dealing with trauma and tragedy situations each day allows them to build resilience as they are to ‘toughen up’ emotionally and physically, they are to detach themselves emotionally from patients and situations, they are to have balance in their life, through their personal and work life and they use critical reflection and reconciliation (Hart, Brennan, & De Chesnay, 2014). To build resilience as a healthcare consumer and professional they both need a good social support network and without one with the professional and consumer will find it hard to cope in adverse and stressful events as they don’t have enough support. Other factors that affect resilience of the healthcare consumer and professional are to understand their strengths and weaknesses especially being a healthcare professional, healthcare professional need to understand that patients aren’t clients and they

You should be a good listener. Whether you are a doctor trying to obtain a medical history or a nurse observing a patient, you must be able to handle information without the need for patients to repeat themselves unnecessarily. • Be Outgoing. You must be able to work harmoniously with the different personalities, including patients, physicians, and other co-workers. • Be Adaptable.