Person Centered Communication

As a Medical Assistant, your interactions with patients will play a significant role in their overall experience at your medical facility. Patients usually interact with Medical assistants first, so their first impression of a facility, whether good or bad, starts with you. Your customer service skills will leave the patient with the overall experience of their visit. Not only should your interpersonal skills be used for patients but your doctor, nurses, and medical staff as well. Medical assistants work the central part of their day directly with patients so that you will need excellent customer service skills, patience, organization, assertiveness, nonverbal communication skills and a kind heart.

Interprofessional teamwork effects healthcare in various ways. It mainly provides a system that allows several distinct individuals to come together and work collectively to improve how we care for patients. It is important because in the healthcare field one of our main goals is to treat and care for our patients holistically. If the objective is

A healthcare delivery model is a systematic approach of that aims at creating quality and better access to healthcare services. Different models exist but all are aimed at the same goals base their views on provision of care and the receiving of care. The model addresses both the patient and the caregiver as the main participants and aims to solve the issues they encounter. The care receiver being the main subject of model is the one who triggers all the consequent activities that are carried out within the requirements of the model. The care provider responds to the actions induced by the patient (Hughes, 2008).

They should be good communicators, and actually listen to their patients, or families concerns, empathize, and provide clear concise information. An important value a healthcare worker should also embody is altruism. Nurses and medical professionals need prioritize their patients’ needs, without any regard for rewards or benefits. A persons’ health and welfare needs to be priority to a nurse, no matter what the situation. Josie’s Story highlighted the importance of altruism, and the need for nurses and doctors to take a step back and truly listen.

Care provided this way would support healing, enhance patient experience and lead to faster discharge. Nursing from my experience, are culturally sensitive and adjusted accordingly to a variety of requests from patients and accommodated most of them. Nursing staff today works with a diverse population and it is important to stay professional and culturally sensitive. Nurses should assess their own knowledge, feelings and values when providing care for patients from different backgrounds. It also important to know about different cultures and increase personal cultural awareness (Leishman, 2004).

The nurse faced a barrier due to the physician hierarchical working style. Collaborating using a multi-disciplinary approach and communicating effectively in explaining the disease process could have better manage her symptoms and improve the quality of her remaining life. It is important that early detection and treatment options are discussed by the physicians in an honest and open manner. As patients performance status decline healthcare members should provide informed decisions regarding diagnosis, prognosis and

CQC make sure people voice are heard by listening and acting on peoples experiences. They take complaints seriously by improving the service and also by protecting the right of vulnerable people including those whose rights are restricted under the mental health act. REF. One of the benefit that implement CQC is the benefit to the patient, patients are allowed to speak up on any issues they have.

The current living pattern of human being requires the health care officers and individual to develop certain skills in regards of their working pattern to increase their service efficiency and help the patient to develop a communication link among them that would further help them to understand each other appropriately. Therefore, it can be said that a critical thinker is the one that are easy to conduct communication with patients and their family. Critical thinking process helps the healthcare individuals to focus on different issues from different perspectives and ways to understand the complete situation critically and highlight the techniques that would help the patient to cooperate with them in terms of receiving treatment. In other

In the healthcare system creating love and trust, offering encouragement and to be reassuring are all factors that will affect the resilience of a healthcare consumer as well as the healthcare professional. Healthcare professionals need factors like their work environment and the relationships they have with their colleague to become resilient. For healthcare workers dealing with trauma and tragedy situations each day allows them to build resilience as they are to ‘toughen up’ emotionally and physically, they are to detach themselves emotionally from patients and situations, they are to have balance in their life, through their personal and work life and they use critical reflection and reconciliation (Hart, Brennan, & De Chesnay, 2014). To build resilience as a healthcare consumer and professional they both need a good social support network and without one with the professional and consumer will find it hard to cope in adverse and stressful events as they don’t have enough support. Other factors that affect resilience of the healthcare consumer and professional are to understand their strengths and weaknesses especially being a healthcare professional, healthcare professional need to understand that patients aren’t clients and they

• Be a Good Listener. You should be a good listener. Whether you are a doctor trying to obtain a medical history or a nurse observing a patient, you must be able to handle information without the need for patients to repeat themselves unnecessarily. • Be Outgoing.

While pain is a subjective experience, pain assessments need to be as objective and unbiased as possible; this should be an ongoing goal among all health care providers. Based on current evidence, quality PCPM is often linked back to the health care provider and his/her ability to listen, communicate and advocate for the patient, therefore quality PCPM is possible and achievable with a change in our daily practice. Effective communication with patients may enhance their understanding of pain scores, reveal questions and concerns, and strengthen the trust between patients and staff – all important factors in customizing

An essential component of interaction among individuals is communication. This is especially true in healthcare settings where patient safety is contingent on effective communication. Rather than the mere presentation of information to patients, communication is the receiving, giving, and understanding of information between two or more people (Levett-Jones, Oates & MacDonald-Wicks, 2014). Additionally, communication involves two forms verbal and non-verbal wherein verbal communication involves language such as words and non-verbal communication involves body language such as facial expressions, posture, gestures, and others (Glew, 2017). Moreover, rather than linear communication, feedback loops for validation must be utilised for communicating

In a clinical environment, person centred care is an essential approach in order to achieve the best outcomes for the patients individual needs. Person centred care involves taking a holistic approach to healthcare in which multiple factors such as age, beliefs, spirituality, values and preferences are taken into consideration when assessing, treating and caring for a patient (Epstein & Street 2011). It enables the patient to have a more interactive and collaborative approach in their healthcare, share responsibility and maintain their dignity and values. It involves a bio-psychosocial perspective to healthcare as opposed to a biomedical attitude. In order to provide patient centred care, the clinician needs to consider the individual’s needs

Person-centred care incorporates the development of a care plan that is personalised for each patient. The care plan is developed taking into account the interests, beliefs, health, preferences and needs of not only the patient but also the family and carers. The developed care plan enables the practitioner to provide a holistic approach to the care they provide, whilst taking into consideration the persons diversity, beliefs, age, gender and disability (NMC 2010). It enables the care provider to treat each person as an individual. To deliver person centred care the care provider must have compassion, empathy and be respectful towards the patient and their family.

Personal statement Please consider the following in support of my application for a position of an Acute Stroke staff nurse (HASU/ L21) at Leeds Teaching Hospitals NHS Trust. I completed my nursing studies in 2012 gaining a Bachelor of Nursing Science (Adult) degree from the University of Nottingham. Since qualifying, I have worked on a 16 bed hyper-acute stroke admissions ward. The ward triages and admits patients straight from the ambulance service, GP surgeries and the Emergency Department. Where appropriate patients are thrombolysed on the ward and acute patients are cared for and closely monitored in their first few days post stroke.