Personal Experiences: The Benefits Of A Personal Interview

THE BENEFITS OF HIRING A RESTAURANT CONSULTANT

Introduction

It has been quite aptly said that “Experience is the mother of wisdom”. And so it is. That is the reason why teachers, mentors, peers and elders are revered in our society as they are a storehouse of worldly wisdom. Their wise counsel should be followed with all humility as they will motivate advice and guide us to negotiate and circumvent the portholes in our marathon on planet earth. This prevails in all spheres be it personal or professional. In the personal context they are called “teachers” and “mentors” in the professional context. Similarly corporations and business establishments have their own class of mentors who are termed as “Consultants”. They are situation and time

• Discuss and probe – It is appropriate to discuss your problems and past instances and seek his suggestions, besides it is to be ensured if he has done the necessary spadework about your institution prior to the interview. Whether he is genuinely interested to associate or overtly eager. Whether the candidate appeals on a personal level. Whether he is a patient listener and a problem solver. Post the interview a detailed introspection of the points should be attempted by the interviewer.

• Reference feedback and vetting – The credentials of the references should be verified from third parties prior to seeking feedback from them. A personal meeting with the stated parties would be ideal to gain a more personal, authentic and in-depth knowledge of the prospective consultant.

Benefits

With the requisite inputs, a capable restaurant consultant can cause a multi dimensional benefit galore to an institution. The consultant can help the institution attain one or many of the under mentioned

Customers are to be treated as if they were God. A consultant inculcates this particular trait in the staff as it is the universal foundation of the cuisine industry.

• Help constructively handle customer’s complaints and suggestions – This is one important aspect which consultants especially lay stress upon. It helps the institution evolve and serve the customer better thereby satisfying him that he has been accorded importance.

• Helps institution to keep improvising - They ensure that the institution does not rest on its laurels. Constant improvisation is the norm of the industry. It is to constantly compete with itself. One bad customer experience is enough to ruin the reputation relentlessly built over the years.

• Help in attaining operational efficiency – An efficient backend operation contributes to the service and overall organizational excellence. Procurement, finance, inventory, linen and laundry, logistics, housekeeping etc are some of the numerous facets which a consultant has to synchronize for attaining operational efficiency and organizational profitability.