Personal Knowledge Management Case Study

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CHAPTER-1 1.0 INTRODUCTION For many companies, the time of rapid technological change is also the time of incessant struggle for maintaining a competitive advantage. It is obvious that knowledge is slowly becoming the most important factor of production, next to labour, land and capital. Even though some forms of intellectual capital are transferable, internal knowledge is not easily copied. This means that the knowledge anchored in employees’ minds can get lost if they decide to leave the organisation. Therefore, the key objective of management is to improve the processes of acquisition, integration and usage of knowledge, which is exactly what knowledge management (KM) is all about. KM is a process that through creating, accumulating,…show more content…
1.4.2 Focus on Individual Knowledge Worker PKM is focused on personal productivity improvement for knowledge workers in this environment. While the focus is the individual, the goal of PKM is to enable individuals to operate better in both in formal organizations and in looser work groupings. This is as opposed to the traditional view of KM, which appears to be more centred on enabling the corporation to be more effective by "recording" and making available what its people know. A core focus of PKM is 'personal inquiry', a quest to find, connect, learn, and explore. PKM is a response to the idea that knowledge workers increasingly need to be responsible for their own growth and learning. They need processes and tools by which they can evaluate what they know in a given situation, and then seek out ways to fill the gaps when needed. This frequently implies technology, but one can be good at PKM without much in the way of special…show more content…
At the end of 2009, IBM USA had a workforce of 105,000 down 30,000 in just a few years. In 2009, there were rumors that IBM wants to get the US workforce down to 70,000. This is not a weakness for other countries that are absorbing many of these US jobs. • Communication across these different countries can be very challenging. For example, having the helpdesks in India creates language barriers in the US. Also, India has exported many engineers to the US because they are cheaper to pay but also Indian Engineers do not have both the educational and experiential accolades of their US counterparts. Many of them come over to the states and the few US employees left in the department have to re-train them, wasting countless hours that could be used in supporting their customers. • The current recession has hurt everyone and IBM is not exempt. Financial services, which accounts for 30% of IBM revenue, has declined. It’s riddled with subprime mortgages forcing to mark down their portfolios to ridiculously low “market” prices on packaged securities that are trading at a fraction of their theoretical value. This, in turn, is affecting the equity of banks, and therefore their ability to
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