Ineffective Communication In Health Care

Understanding how human factors affect patient safety, is relevant as it can help us be more aware of the prerequisites of clinical errors and minimise them (Hinshaw, 2016). The autonomy to take sick leave when one is sick, is vital in the prevention of adverse events. To attain quality care and patient safety, it is vital for us to have mutual respect for one another. This provides a safe and satisfying workplace.

Paramedics must communicate effectively and appropriately to service users, relatives and other healthcare professionals, failure to do so may result in disciplinary action (HEALTH AND CARE PROFESSIONS COUNCIL 2012). When healthcare professionals communicate ineffectively Important information can be misinterpreted, creating confusion, ambiguity and anxiety, leading to hostile situations (McCABE & TIMMINS 2006).In England between 2011 and 2012, 10,986 complaints were made in relation to ineffective communication, and a further 12,571 related to the attitude of staff (NATIONAL HEALTH SERVICE 2012). This emphasises the importance of ensuring that the health care professional’s verbal and non-verbal communication both convey the same positive

Based on Trussell 2009, protective barriers are physical, mechanical, or chemical processes that help prevent the spread of infectious microorganisms from client to client, clinic staff to client, and client to staff. Also added that infection prevention often relies on placing such barriers between the microorganism and the individual. Examples of protective barriers include: handwashing, wearing gloves, using antiseptic solutions, and processing instruments and other items as described

Patient safety has received much recognition after the Institute of Medicine’s publication of “To err is to human: building a safer health system” , patient safety includes the avoidance, prevention and amelioration of adverse events emanating from health care delivery procedures and it comprises of systems of patient care, error reporting, and starting new systems aimed at reducing risk of errors in patient care as well as care functions which nursing has sole responsibility (Berland et al., 2012). The common media for the transmission of HCAIs are the hands of healthcare professionals, from patient to patient and within the care environment (Allegranzi & Pittet 2009). Patient safety is the ‘’patient’s freedom from unnecessary real or potential

Good quality care depends on effective communication between the care givers and the clients. Providing quality of care can improve the patient’s satisfaction during hospitalization. (The Importance of Clear, Effective Communication in Healthcare, 2016) For the second reason, communication is the main role for every profession, however it is the most crucial in health care setting. Ineffective communication or lack of communication leads to unnecessary problems and misunderstanding in clinical setting such as medical error because of error in diagnosis and treatment.

Hence, in this way, people were got used to with these hand hygiene markers. Hence, it is recommended for different healthcare facilities to give awareness to their healthcare administrators and health infection nurses to use hand hygiene markers in order to avoid nosocomial infection. This aspect will deteriorate the mortality and morbidity rate as well from the healthcare and among the patients since majority of the diseases are contagious and are travelled from either physicians or nurses to patients. This effect leads to more diseases among patients, nurses, administrators, and physicians as well. This aspect controls the committee and supply chain of the healthcare facility and hospitals to keep a watch on the health acquired infection.

These factors not only lead to ineffective communication but can lead to misdiagnosis of patients’ health problems, wrong treatment pattern and death of patients as well. 3.5 Usefulness of concept to current world Society- nurse-patient communication does not only help the patients but the relations as well because the nurse show concern to their feelings and the problems that affect them. Through nurse-patient communication, the nurse health educates the patients, families and communities on health promotion and illness prevention in order to live a healthy life. Communication also enhances the quality of acre given to patients and clients.

Considering the high cost of medical errors in terms of human lives and loss of trust in health care systems, patient safety has become a major area for improvement in health care organizations to mitigate or reduce the incidence of preventable medical errors [2]. The purpose of this study is to assess the current organizational safety culture in NCCCR and HH as perceived by employees, and to assess the impact of the organizational culture on medication error reporting.

Thus safety is the foundation upon which all other aspects of quality care are built [6]  Patient Safety A definition for patient safety has emerged from the health care quality move that is equally abstract, with different approaches to the more specific essential components. Patient safety was defined by the IOM as “the prevention of damage, to patients.” Emphasis is placed on the system of care delivery that prevents mistake; learns from the mistake that do occur; and is built on a culture of safety that involves health care professionals, organizations, and patients. The definition of prevention of damage: “freedom from accidental or preventable injuries produced by medical care.

To improve on patients’ satisfaction, radiographers have to imbibe the right ethical attitude in their conduct while discharging duties.[13] Augustine Obi Okar(2015) found that there is a need for improved ethical/professional conduct of radiographers and general service delivery in the radiology departments of the hospitals to enhance patient satisfaction.[14] Ogbonnia Godfrey Ochonma et al (2016) suggested customer relations are sources of dissatisfaction. Providers of health care services and radiographers in particular need special orientation in customer relations to foster good patient satisfaction strategies.[15] Whitney L. Jackson (2012) in his article revealed that James Lipcamon, out-patient imaging services manager for East Cooper Medical Center in Mt. Pleasant, SC, “patient satisfaction is a big deal for today’s radiologists, both in the hospital and private imaging center setting. For any patient coming into a hospital setting or an imaging center, they already expect our competency. That’s not what they’re mainly concerned about; they’re looking for the warm fuzzies,” he said.

- Safety provi¬sions are interpreted to protect patients from illnesses caused in the course of medical treatment as well as to provide hygienic and injury-free experience in the health care setting. Special provisions exist for safety in pharmaceuticals, blood supply, infectious disease treatment and diagnostics, and mental health services, among others. Ethical codes for doctors, nurses, and other health care workers contain provisions applicable to the patients’ right to safety. Medical errors and other actions that fail to meet safety standards can carry civil, criminal and administrative penalties

According to Graham, & Cvach (2010), some of these factors entail but not limited to; frequent levels of alarm rate, lack of adequate standardization of clinical alarms and presence of several bedside equipment’s which substantially contribute to desensitization and alarm fatigue. The alarms are designed in such a way that they are audible enough for the nurses not to miss any single alarm. The way in which some of these alarms are set is such that rather than helping medical attendants, they become a nuisance which adversely affects health care fraternity (Graham & Cvach, 2010). Evidence-based interventions to minimize alarm fatigue Due to the negative impact which it attributable to a greater percentage by the alarm fatigue, it is paramount for the healthcare fraternity to come up with satisfactory mitigation plans and approach to the issue.

A core aim of our health services is to ensure that National Health Service (NHS) organisations and their staff deliver the best care possible to patients (Bidgood, 2013). However, there has been numerous debates on how to measure and guarantee quality care (Bidgood, 2013). The issue of quality of care has been highlighted by the publication of the Francis Report into the failings of the Mid Staffordshire Foundation Trust between 2005 and 2009 (Francis, 2010). The report revealed poor patient experiences and highlighted a whole system failure, that should have had checks and balances in place, working to ensure patients were treated with care, dignity and suffered no harm. In addition, healthcare professionals were losing the sight of quality

Patient safety is one of the key determinants in providing quality healthcare. “The goal of preventing medication errors in pediatric care is to protect the safety of patients” (Caple, 2015). A medication error (ME) is defined as “any preventable event that may cause or lead to inappropriate medication use or patient harm while the medication is in control of the health care professional, patient, or consumer” (Schub, Patient safety: Medication errors and improving medication safety for pediatric patients, 2015). They are the most prevalent medical error, posing a risk for all patients, but pediatric patients are more likely to experience them (Schub, Patient safety: Medication errors and improving medication safety for pediatric patients,

• Assess the role of 4 aspects taken from the scenario (i.e. one to one communication/ cultural differences etc). Explain why communication is so important and how this may impact on effective communication and interpersonal interaction at Happy Valley Special School. Make sure that you make links to theories of communication.