In buying food in a restaurant we tends to lose a lot of nutrients. A well-balanced food contains all essential elements which are necessary for human development. Another important perceived value of visiting fast food is monetary benefits. Fast food provide food on the table especially for the singles and those that lives alone can eat at low cost (Vorley, 2008). Without any iota of doubt, the main advantage of fast food is the fact that it saves time.
The study also looked into store loyalty in a holistic manner, incorporating factors like service quality, location factors, value perception and store image. It was revealed that loyal customers did not look for variety of merchandise at the store of their choice. Loyal customers went to the store they patronized with a very specific requirement which they intended to get at the store. Mall loyalty influenced by the accessibility and mall ambience, merchandise quality and price-quality. Value perceptions have a positive effect on the building overall store impression.
Personal beliefs, moral and values are among the customers looking into a restaurant business. Consumer are now become aware when it comes from the environment, they want a product and services that complies with the standards of being an eco-friendly. Consumers are beginning to recognize the seriousness of environmental problems. That is why, as environmental issues become more important to guests, restaurateurs are looking for ways to reduce waste while saving money and natural resources. Operators practice more ways that are more efficient and environmentally friendly.
Title: To evaluate customer satisfaction and service quality in a fast-food restaurant in India. 1 Introduction 1.1 Define Service Quality: "Service quality is an engaged assessment that mirrors the client's view of particular measurements of service: unwavering quality, responsiveness, confirmation, Empathy, tangibles. Fulfilment, on other hand, is more comprehensive: it is impacted by view of service quality, item quality, and cost and in addition situational elements and individual elements. "The creation of customer satisfaction can provide several benefits, including the relationship between companies and consumers are harmonious, providing a good basis for the purchase and re-creation of customer loyalty, and form a recommendation
By this we can say there is a direct relation with the customer service and satisfaction of the customer. Relationship of customer services with loyalty: Customer services have huge impact on loyalty of the customer. Customer services can enhance the behavior of customer to re buy the product like satisfaction the loyalty is also a post behavior of the customer. Loyal customer will be the one who has trust and full satisfaction about the product so both have positive relation. Effects of customer services on customer satisfaction and loyalty: As both the variables has positive relation with customer services so customer services have huge impact on the satisfaction and loyalty both satisfaction and loyalty are post behavior of the customer if quality customer services are provided like warrantee, repairs insurance etc can attract the customer to re buy the same product his/her loyalty will definitely
It is only proper that people take care of their environment by having green practices, and the restaurant business is not exempted from this. There has been a growing trend and interest in environmental sustainability in the hospitality industry, particularly in the restaurant community. According to the National Restaurant Association, operators of various food establishments have started to participate in efforts to help save resources as well as utility costs not only for the benefit of their businesses financially, but also for the benefit of the environment. The National Restaurant Association also cited
3. To examine how the concept of demographics restaurant employees affect brand image. When employees understand the organization 's brand image and identity, Better service to satisfy our customers can deliver the kind of organization efforts. In other words, the brand image of the positive attitudes of employees to more effectively perform their duties with other employees and provide better customer service. Current research themes appropriate attention to management and implementation of the plans to give valuable suggestions.
The paper entitled "The Influence of Service Environments on Customer Emotion and Service Outcomes, Managing Service Quality: An International Journal” by Jiun‐Sheng Chris Lin and Haw‐Yi Liang, (2011) aims to develop and test a more comprehensive model that focuses on the relationship between the social environment (employee displayed emotion and customer climate) and the physical environment (ambient and design factors) and resulting customer emotion and service outcomes. Results show that both social and physical environments have a positive influence on customer emotion and satisfaction, which in turn affect behavioral intentions. The physical environment exhibited more influence on customer emotion and satisfaction than social environment.
facility aesthetics, ambience, lighting, layout, table settings and service staff) and each of these six functions played significant roles in affecting customers’ perception of experiences; notably, facility aesthetics, lighting, and service staff are important predictors of customers’ perceived disconfirmation (Kisang Tyu and Heesup Han, 2011). Other research examined the effects of specific ambient factors such as music, lighting or scents, for instance, Milliman (1986 & 1982) found that volume and tempo in the restaurant influence the amount of time each customer spends as well as the amount of money
Dwelling Features mostly affect satisfaction, especially when students are clients, for instance gym facility, cafeteria, and computer labs for nowadays students look for such features in residences. 3. Neighbourhood and Environment are also important for students constantly seek a residence that is safe and secure. The environment and neighbourhood should be conducive for studying 4. Management Services are important and greatly influence satisfaction.The quicker management attend to problems reported, the more satisfied tenants will be.