Pizza Usa Pizza Delivery Case Study
Gregory Long
March 5, 2015
MG 390 Operations Management (20696)
Professor Kim Roberts
Pizza USA, Pizza Delivery
Introduction
Pizza USA is a pizza chain that current offer pizza in the dine-in or take-out modes. Pizza USA customers have shown a great interest in the pizza chain offering pizza delivery. Pizza USA customers are overall satisfied with their dine-in and take-out service, but ultimately would enjoy the benefits of not having to leave their home to enjoy a delicious pizza. Expanding their services to accommodate delivery will be a challenging task. There is a lot of information needed to be successful in the new adventure from hiring a delivery driver, driver’s pay, delivery charges, to customer complaints.
(1)
…show more content…
If not there is a good chance that the customer will receive the wrong order. Wrong orders translates to dissatisfied customers. As stated by Parpal (2014), “be sure you have an accurate order-entry system, such as proper Point of Sale (POS) software, as well as a staff who understands how to complete their tasks correctly and efficiently the first time.”
Delivery Charges
Most pizza delivery companies charge between $0.50 and $3.00 to deliver. With the rise in energy cost, these charges seem to be a method to supplement costs with raising menu prices. A large portion of this money goes to the drivers, a way to tip the drivers. Customers often believe that this charge is for the driver and will tip the driver less in return.
Discounts
To stay competitive with other pizza delivery businesses, Pizza USA should offer a 30 minute on time guarantee. If the customer don’t receive their pizza within 30 minutes it’s free. With discounts like this Pizza USA should expect at least 10% of its pizzas to be late. But the overall goal should 100% on time pizzas. By putting in that expected 10% lateness the company can estimate its losses up front and adjust
Rampart Security Case Study
838 Words | 4 Pageswanted to promote its “California -style” pizza, to sell in supermarkets, they contracted with the Highland Group, Inc., to produce 2 million recipe brochures. Highland then contracted with Comark Merchandising to print the brochures which would then be inserted in the carton when the freshly baked pizza was still very hot. However, when Comark asked for details concerning the pizza, the carton, and so forth, Highland refused to supply them with the information. The hot bread from Boboli’s pizza caused the ink to run on Comark’s first lot of 72,000 brochures, and customers opening the carton often found red or blue splotches on their pizzas. Comark then sued for breach of contract when Highland refused to accept any additional brochures and Highland defended by claiming that Comark had breached its warranty of merchantability.
Mkt 421 Week 9 Final Paper
286 Words | 2 Pages3. What opportunity, problem, or issue did you hear that the client wants to address? (Deeper dive into the site goal) With Portland's current growth we are selling out our Growth tours. The client offers online reservations, but no payment accepted online.
Nt1330 Unit 2 Health And Social Care
103 Words | 1 Pages- working with working staff to set up strategies, models and frameworks. - Setting client administration measures & assuring that the current standards satisfy the customers & helps retaining them. • Coordinating with the workers themselves can help effectively in setting appropriate models for the procedures & systems because they are the ones who interact directly with raw materials and producing the products, so they would know better if anything in manufacturing needs improvement or so. • It is important to satisfy the current customers in different possible ways in order to retain them which eventually leads in attracting more customers as well.
Analysis Of Cheered The Age-Old Idea Of Takeout By Corey Mintz
905 Words | 4 PagesHowever, Mintz credits both Italy and India with the delivery aspect of takeout, throwing in attention keeping stories such as royalty asking for a pizza and lunchboxes going between restaurants, houses, and businesses (Mintz). Moving towards North America, Mintz adds interesting tidbits of information such as, “After the Civil War, an informal economy sprang up around train stops of Black women selling prepared food....” (Mintz). Subsequently, readers are taken to the start of developing technology that can be assimilated to their own experiences, such as Domino’s, “introduced Dom, a voice-operated ordering feature that let you order by speaking, oddly replicating the telephone experience that technology was replacing” (Mintz). Allthese details keep readers interest, allowing Mintz to move forward into his persuasion
Panera Bread Competitive Analysis
169 Words | 1 PagesThis concept is now one of the most popular for a preferred dining experience, and new entrants are eyeing the market on how to enter, and existing restaurant titans are figuring out how to compete with these new disruptors. Some entrants into this segment have
Yum Value Chain Analysis
999 Words | 4 PagesThey always keep themselves up to date with new tools that help them make business faster and more convenient for customers. For example, Pizza Hut- the brand owned by Yum! Brands- have created automatic ordering systems that customers can order pizza, pay and come to pick it up when it is ready. Besides ordering online, technology also helps consumers locate their favorite fast food restaurants in their nearest area and show them how to get there. From the restaurateurs' perspective, digital menu boards, flat screens and in-store signage will be critical marketing tools.
Domino's Marketing Strategy
720 Words | 3 PagesDomino’s has recognized that consumers are seeking healthier choices. As a new strategy they have introduced two everyday pizzas for just Rs: 590 which enable everyone to enjoy their pizzas. Compared to other fast food restaurants in Sri Lanka, Dominos offers more budget healthy packages for their
Domino's Value Chain Analysis
1791 Words | 8 PagesOperations Management Group ASSIGNMENT Various Operations of DOMINO’S Submitted To Submitted By Prof. SUNITA GURU Sristhi Roopchandani (151451) Date: 15/12/2015 Suyash Rathi (151452) Sweety Rani (151453) Tahirkhan (151454) Uttkarsh Yadav (151456) Table of contents Serial No.
Case Analysis Of Deliveroo
1406 Words | 6 PagesConvenience is offered to restaurants by providing them with an established delivery service and drivers. The company offers a price value proposition. It charges consumers a flat, low fee of £2.50 for delivery. In addition, if they refer a friend who completes an order, they can receive free credit towards a meal. The company reduces risk by using packaging for food that maintains its temperature if possible.
Papa Johns's Business Model
1121 Words | 5 PagesBased off the above results, Pizza Hut and Domino’s are clearly ahead of Papa Johns, which means they are receiving more revenue based off the calculations and a competitive advantage. This is a good thing for a company. To the contrary, Pizza Hut is on the decline and this means people are going to other pizza franchises like Papa Johns. If this decline continues, Papa Johns could capitalize and make moves to expand their business by investing more in advertising to produce more revenue. Papa Johns has been meeting the 3 financial goals of managers, which is profitability, growth, and shareholder value.
Swot Analysis Of Just Eat
1245 Words | 5 Pages2. Their Business Model On the one hand, from the customer’s point of view, it is really easy to order anything to eat. The process is based in five steps: 1. Introducing postal code.
Uber Self Driving Case Study
1233 Words | 5 PagesThe situation of the Uber drivers is under confusion. It is easy for the company to tell the drivers that this will be the future, but the occupation and the life of the Uber drivers’ matters a lot. Peak demand
Burger King Supply Chain Analysis
1626 Words | 7 PagesBurger King (BK) is an American global chain of hamburger fast food restaurants. Headquartered in the unincorporated area of Miami-Dade County, Florida, the company was founded in 1953. Burger King 's menu has expanded from a basic offering of burgers, French fries, sodas, and milkshakes to a larger and more diverse set of products. In 1957, the "Whopper" became the first major addition to the menu, and it has become Burger King 's signature product since.
Pizza Hut Supply Chain Analysis
2323 Words | 10 PagesPizza hut has various strategies and sub strategies to achieve its objectives. Effective supply chain in pizza hut ensures that quality food is provided to customer’s efficiency leading to consumer satisfaction. And in return a satisfied customer ensures that the company continues to manage its market leadership by the word of mouth spread by the customer & the market feedback. The below diagram reflects the supply chain management process in Pizza
Swot Analysis On Delivery Service
1488 Words | 6 PagesIt involves pickup and delivery of important business documents or packages that need to be sent or received quickly either locally, regionally, or nationally. Emphasis is laid upon delivery in short duration of time. Most of the courier delivery services in Pakistan is being handled by TCS or Leopards Courier, locally and internationally. However such a large scale of operation is not possible for a local brand, and that is why most new delivery service businesses opt to go into the food delivery or the parcel delivery business. Restaurants that offer home delivery have several advantages, which not only include an increase in revenue, but the additional promotion of their product via the uniforms and bikes they deliver their food
More about Pizza Usa Pizza Delivery Case Study
Rampart Security Case Study
838 Words | 4 PagesMkt 421 Week 9 Final Paper
286 Words | 2 PagesNt1330 Unit 2 Health And Social Care
103 Words | 1 PagesAnalysis Of Cheered The Age-Old Idea Of Takeout By Corey Mintz
905 Words | 4 PagesPanera Bread Competitive Analysis
169 Words | 1 PagesYum Value Chain Analysis
999 Words | 4 PagesDomino's Marketing Strategy
720 Words | 3 PagesDomino's Value Chain Analysis
1791 Words | 8 PagesCase Analysis Of Deliveroo
1406 Words | 6 PagesPapa Johns's Business Model
1121 Words | 5 PagesSwot Analysis Of Just Eat
1245 Words | 5 PagesUber Self Driving Case Study
1233 Words | 5 PagesBurger King Supply Chain Analysis
1626 Words | 7 PagesPizza Hut Supply Chain Analysis
2323 Words | 10 PagesSwot Analysis On Delivery Service
1488 Words | 6 Pages