Explain the impact of customer service on the performance of the business Customer service is key to business performance. It helps business’s retain or grow existing customers and win new customers. It builds a business’s reputation and trustworthiness. It also enables a business to be more efficient by improving processes and reducing the number of problems created for customers. With the ability to quickly adapt and handle customer concerns, customer service represents an area small businesses excel in, according to the University of Maryland 's Robert H. Smith School of Business.
The focus on relationships will help James become a better team player and collaborate better with the rest of the team members (Starr, 2017). The amiable coaching style will also help James to become more engaged with his work and stop being bored. I will also be able to guide James on how to handle the responsibilities that are allocated to him in a way that he feels is the right way. James will also learn the importance of taking their responsibilities seriously while being confident with the suggestions he will be making at the workplace. If James is able to build relationships with his colleagues then he will not get bored or
The relationships at work are also important to determine. Building a positive relationship is essential since your world in your job is your workplace among with your co-employees and bosses. In order to be successful in your career, you must know the essence of building a good relationship with your co-workmates. If you have a good relationship with them, you will be more motivated to finish your job and tasks. If you have a good relationship with your boss, it is not hard for you to do your job.
Communication skills are also very important to the ability to solve problems and work well with others. In the 21st century, the economy continues to increase. So do job opportunities and diversity. Maintaining social intelligence (SI) and finding a way to connect to others is beneficial to the company and employees. A managing director from Kelly Industrial, Ian Robinson, explains the convenience of social intelligence within a diverse workplace, “SI also helps to break down cultural barriers and can help improve productivity and teamwork in a culturally diverse workforce, as it leads to cooperation in the workplace by making people want to work harder while at the same time inspiring them to be more committed to their work” (Robinson).
This type of leadership enhances employees’ job performance, motivates employees, and reduces turnover. It makes employees better citizens who are more involved in community development (Carpenter et al., 2009, 247). Servant leaders view the world and management from a totally different
Part 1: if you are not from a family business, what is your impression of family businesses? List and explain both pros and cons. Pros: - Shared vision and values: whereas, in a family business, the most effective members are from a family, they generally share the same culture and vision which help them to understand each other better. This will enhance both the communication and cooperation between the departments. - Work environment: The work environment may be more relaxed.
The way you interact with your superiors and fellow workers says a lot about your personality and level of education. Companies want staff who will perform well in their businesses. Additionally, they have to know how to talk to a customer without attacking them, write a professional email, talk on the phone with business associates and clients in the correct manner, and be able to solve problems with professionalism and patience. Moreover, they can more easily negotiate agreements with other businesses without being afraid of misunderstandings. In addition, business etiquette is a valuable skill for people as it helps to separate them from the majority and to achieve their dreams, as they have more chances of success with good business etiquette than others who do not own this skill.
The company CEO describes collaboration of the company with other strategically placed organizations as one of the strategies of the company living up to its mission and vision statements. It is evident that the company’s organizational understanding is that it ought to improve its standing in the community as it improves its standing in the community. The mission and vision statements are enacted into the very fabric of the company as the company gives a percentage of its profits to the community and gives its employees a safe working
Also group cohesiveness can be strengthened by the successfulness of the teams work. Importance of Teamwork in Business Teamwork is important as the completions of tasks are made easier with the combination of each individual’s skills, ideas and perspectives. More informed decisions are made and it is easier to solve problems Organisations want their employees to be committed to their jobs, by creating work teams. Group membership can encourage commitment and also satisfy the individual needs off each employee. Working on a project with other group members is a good way of improving skills and knowledge.
All in all, conducting the research before starting your business will help your business to become successful. What characteristics of successful small business owners do you think are most important to the success of the business? Why? Many researches have been performed to see what characteristic is contributed to the success of a business. One of the most important characteristic to the success of the business is self-motivated.