Postal Services Case Study

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The International Postal Services Light is a unique type of information system. Thus, we need to indicate the theoretical basis and formulation of an International Postal Services Light success off of information system studies that were conducted before. Crowston (2006) points out that information systems success is one of the most widely used dependent variables in information systems (IS) research. Furthermore, he adds that the most commonly used model for information system success is that of DeLone and McLean (1992, 2002, and 2003). This model outlines six interrelated variables of success namely, system quality, information quality, use, user satisfaction, individual impact and organizational impact (perceived net benefits). Using this…show more content…
Information systems tend to be a complicated of mixture of individuals, software, hardware, information, data and processes. The success for such a system depends on the organization's ability to address the situation. Briggs (2002) emphasizes the internet is, from all these different views, conceivably the best effective TS since the dawn of the transcribed term. As management information systems merged itself into organizational structures of most businesses, it moved on to being globally distributed organizations and online commerce.
Postal service plays an important role in the development as a leading financial and commercial region, providing a means to communicate between individuals, business and government (T.S. Chan, Felix & Chan, H.K. & C.W. Lau, Henry & Ip, Ralph, 2006). In previous years, the postal industry used to involve physical transportation of physical communication, like package and mail delivery (Gru¨nert and Sebastian, 2000). Nonetheless, the industry has upgraded by implementing traditional post, courier services, freight services and e-services in prior
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Recognition, though, is not comparable to success, although recognition of an information system is a compulsory qualification to success. Shortly, after the publication of the D&M success model, IS researchers began proposing modifications to this model. Seddon & Kiew (1996) studied a portion of the IS success model. In their assessment, they altered the hypothesis, ‘use’ because they speculated that the underlying success construct that researchers have been trying to tap is Usefulness, not Use’ (p. 93). Seddon and Kiew’s concept of usefulness is equivalent to the idea of perceived usefulness in TAM by Davis (1989). They argued that, for volunta ry systems, use is an appropriate measure; however, if system use is mandatory, usefulness is a better measure of IS success than use. Another renowned proposed amendment to the D&M model is the change presented by Seddon

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