An evaluation of quality services through PPP in tourism industry: a study with special reference to Karnataka
Abstract Tourism is an industry capable of changing the socio-cultural, economic and environmental face of the world .Tourism is one of the largest and fast growing industries in the world. It has the potential to influence the living pattern of communities. It is the collection of activities, services and industries that deliver a travel experience including transportation, accommodation, eating and drinking establishments of retail shops, entertainment, business and other hospitality services provided for individuals or groups of travelling away from home. In developing countries like India tourism has become one of the major sectors of the economy, contributing to a large proportion of the National income and generating huge employment opportunities through PPP. It has become the fastest growing service industry in the country like India great potentials for its further expansion and diversification. Tourism industry is capable to generate employment to both skilled and unskilled workers, directly and indirectly. Its not often to make effective services with PPP, because infrastructure and tourism service are the major issues in tourism industry. To overcome these issues PPP is more essential to create quality infrastructure and services.
Key words: Tourism, Employment, Income, Opportunities, Quality services.
Introduction:
Tourism is one of the most
1 What is Outrigger Hotels and Resorts’ strategic position? What are the firm’s Critical Success Factors (CSF)? Outrigger Hotels and Resorts are currently using geographical and product diversification strategy. The firm expend their firm around Pacific Ocean and diversify its product portfolio by adding condominiums resorts and OHANA hotels.
The main concept is to provide number of quality services to the tourists, who planned their trip through a travel and tourism firm. There are number of services that tourists are eligible and bound to receive as they had spend money while travelling from one place to another. Tourism is the industry in which passenger contacts their tour operator to get what he/she dreams of for their holiday. Travelers at the end of the day go on a vacation to relax and to have a good time. Every airline, railway company or travel agency emphasize a strong customer service as to those who get service are more likely to return for their future travel arrangements.
IDENTIFY AND RESEARCH A TOURISM ATTRACTION Introduction Tourism has experienced continued growth and extensive diversification and competition on the last decades, becoming one of the fastest growing economic sectors in the world and by consequence, one of the main income sources for many developing countries. “Every time we travel we are part of a global movement that has the power to drive inclusive development, to create jobs and to build the sustainable societies we want for our future,” says the actual UNWTO¹ Secretary General, Taleb Rifai. “This movement also contributes to build mutual understanding and to safeguard our shared natural and cultural heritage,” he completes. A sustainable and responsible approach to tourism means that neither the natural environment nor the socio-cultural organisation of the host communities would be compromised by the arrival of tourists.
Travel industry and customer service 3.1 Travel industry Travel industry is made up of a number of individual sectors including the tourism, hospitality and visitors services sector, within each of these sectors there are a number of individual that have attempted to measure customer satisfaction as part of their quality assurances programs. ( Foster, D. 1999). Travel industry: are the Companies that provide different types of travel services, including airlines, cruise lines, travel agencies, tour operators, and online reservations and services. The travel industry serves all types of customers whether it is a recreational, leisure and business purpose and covers the following
The field of tourism promotion deals with marketing tourism services using various promotional tools. A tourism degree program combines the marketing disciplines, business and personnel management pertaining to managing tourism businesses. Some degree programs and specialisations offer training specifically in tourism promotions. Tourism is travel for business or leisure purposes. A tourist is a person who travels outside his city, state or country for business or leisure purposes for more than 24 hours and not more than one consecutive year.
The question of ethics appears during all our life. Most of the time ethical-decision moments makes us feel lost and struggle over the question is it right or wrong decision. Turning to corporate ethics almost each company could be faced with organizational ethics issues. The purpose of this paper is to examine organizational culture, ethics, values, and styles of the Starwood and Hilton Worldwide corporations.
Cruise tourism is one of the largest components in tourism industry and also one of the fastest growing industry in the world. It has generating revenue and creating job opportunities in many country. The growth rate of cruise tourism has been almost twice the average rate of traditional land-based tourism. Cruise tourism has provide few real jobs and business opportunities for local resident. The impact of cruise tourism on a location are not only positive but also has its negative.
According to McNeely (1998) and Mbaiwa (2003), tourism is known as the largest growing industry especially in the area of job creation, improve quality of life to host community, improving local economy and many more (Mochechela, 2010).This is because tourism industry is one of the largest industries where host resident can get the economic benefits where both skilled and unskilled people can be employed. Economic impact usually can directly bring benefits to communities. However, even though the economic benefits are popular with the tourism impact, the negative side still need to be taken with caution. In addition, tourism industry can make a positive economic contribution such as increase income of local people, increasing foreign exchange
At the world conference held in Manila on tourism in 1980, importance of tourism and its effects were recognized in the declaration, which stated as; ‘’tourism is an essential activity both on the life of the nation since its direct and indirect effects on economical, social, cultural, and educational sectors of the society and their international relations’’. Economic benefits of tourism 1. Contribution to Gross Domestic Product; Tourism is being one of the world’s largest industries and contributes directly and indirectly (total contribution) to the global economy. Its contribution to GDP growth reflects the total spending within a particular country by residents or neon residents for business or leisure purposes as well as government spending on tourism goods and services which linked to visitors. According to the World Travel and Tourism Council
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Over the past few decades, tourism has experienced the sustained growth and deepening diversification to become one of the fastest growing economic sectors over the world. Nowadays, the business volume of tourism can be said to be equals to or even surpasses the business volume of food products, automobiles or oil exports. Tourism plays an important role in almost every country due to it has a greater impact on the development of country economy. The main benefits of tourism are creating extra money for national income and creating more career opportunities for locals. One of the easiest benefits to determine is the career opportunities that the tourism brings.
The tourism industry contributes significantly to the worldwide economy, employing 200 million people and representing 10% of global GDP (Socci, 2016). International tourism is defined as a person or group of people temporarily visiting a foreign country and the activities they partake in while abroad (Filiposki, 2014). Socci expands on the definition by identifying ten primary sub-industries that combine to form a more aptly named tourism “cluster.” These sub-industries include: accommodation services; hotel and restaurant; food and beverage; land transport; water transport; rail transport; air transport; supporting transportation services; recreational, cultural, and sporting services; and retail and country-specific tourism (2016). In 2014, foreign tourism generated $1409 billion, which was 30% of global service exports (Filiposki, 2014).
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