Completeness
In communication giving complete facts is absolutely necessary. Every communication must be complete and adequate. Incomplete messages keep the receiver guessing, create misunderstanding and delay the actions. Every person should therefore be provided with all the required facts and figures.
For example, when the factory supervisor instructs workers to produce, he must specify the exact size, shape, quality and cost of the product.
Any assumptions behind the message should also be clarified. When you answer a letter, reply all the questions raised in the letter. In order to ensure completeness of message, we should check for the “five W” questions. All the ‘w’ questions (what, why, who, which and when) should be answered.
For
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Positive words like please, thank you, welcome, appreciate, agree, satisfactory, praise and so on, should be used.
Courtesy
Courtesy means a friendly and helpful behaviour towards others. Polite manners facilitate communications. Politenesses beget politeness and encourage participative communication. When a professional interacts with others in a formal communication set up, it is very important that the principle of courtesy to be followed at every step. The following guidelines should be observed to ensure courtesy:
a) Thank generously for a favour. When someone does a favour to you, acknowledge it promptly and thank the person generously for being kind to you.
b) Apologise for an omission. If you have committed a mistake, express your regrets promptly and sincerely.
c) Avoid irritating expressions. Words and expressions having negative connotation should not be used in the message. “You ignored”,” you failed”,” you leave us no choice” are examples of such words and phrases.
d) Answer all the letters promptly. In case you need time to send a full reply, acknowledge the letter you have received.
e) Use empathy. Ask how you would feel if you were to receive this message.
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This sentence can be rewritten as,
•
• You have put in a productive effort and have succeeded in completing the project on time. Please accept our congratulations.
Communication must always be written from the reader’s point of view. Only then the reader would show a positive response.
Conveying Good/Bad News
Any good news has to be conveyed immediately whether appreciation, congratulations or promotion, since a delay makes the good news lose its impact. Prompt appreciation also indicates the warmth of relationship between people working in an organization and reflects the climate of openness.
At the same time, in official written communication unpleasant feedback or bad news also cannot be avoided. An officer may have to deny a request, companies may have to inform the workforce about unwelcome changes, or inform a new recruit about unsatisfactory performance. The ground rule for conveying bad news is to deliver it with honesty and empathy.
For example, there is a situation where the subordinate has to be told that the details given are incorrect. The message can be composed as:
Dear
He always greets people with “good morning” or always makes sure that he makes it clear to them, that he means no offence by any of his words. This is a low level of courtesy that is in a direct form. But of all his example, courtesy is best seen in the third part of the story.
In America’s society today there are many basic commandments that we must follow such as Southern hospitality. Young children use their manners when they are in the presence of their elders, men being gentlemen to women, don’t take another person’s life, uses common courtesy, listen to people that you look up to, and also the golden rule do unto others as you would have them do unto you. Why are the commandments so important in today’s society? Southern hospitality is helping people without asking for their kindness. For example being welcoming and having a pleasant spirit such as when people visit your home, helping the less fortunate at the homeless shelters.
Courtesy means to show politeness to others in attitude and behavior. Mrs. Henry Lafayette Dubose, a sickly, ill-mannered woman, acted rudely to the Finch family on numerous occasions. For example, Mrs. Dubose insults Atticus by calling him a nigger-lover. Nonetheless, Atticus still spoke politely to her by saying, “Good evening, Mrs. Dubose! You look like a picture this evening” (133).
Thankfully my parents both came from a military background. Instilling this is me since I was just a child. Courteous is one of my words because it takes nothing from us to be polite and respect others. Something as simply for holding the door for a
1 Deborah Tannen, Ph.D. That’s Not What I Meant!. Amazon, 1987. Reviewed by Shelby D. Slocum, Pittsburg State University, KS. This book provides an explanation of the common misconceptions in communication.
These messages enclose information, and the senders of these messages intend particular meanings to reach the receiver of the message, who will then attribute a meaning to the message. The intended meaning may be varying from the meaning attribute to the message by the receiver. This is not only due to the words was used but also by the non-verbal messages that are also sent (Fielding, 1995). Heath (1997) stated that communication occurs in various ways and at diverse levels of awareness. Barber (1993, cited in Heath, 1997) states that communication is that sharing understandings and involves openness to the enquiry of another person, having attention, perception, receptivity and empathy towards that person.
Proper manners around the table are not just reserved for special occasions; you should use them whenever you dine. Relaxed politeness is the key to any dining situation. You should not be stressed or worried as it will be noticeable through the way you talk. Your voice will be shaky and people will not be able to understand what you are saying. Enjoy yourself at the dining table.
“Remember, you must behave as you do at a banquet. Something is passed around and comes to you: reach out your hand politely and take
“Be kindly affectioned one to another with brotherly love; in honor preferring one another” (Romans 12:10). Long ago, there was a time when courtesy emerged. During that time, civilization valued standards, morals, etiquette, and politeness. Certain regulations existed for speech, which ensured no one was confused or unnecessarily offended. There were also numerous laws regarding behavior, which made sure everyone’s needs were cared for and no one was harmed, insulted, or excluded.
Credibility is subjective aspect attached to person, people, things, and product or to other object unlike age, height or weight measurable in terms quantitative terms. Credibility is likely scalable on which others give you a rating and in all actuality make a judgment about you over all. Credibility also entails the fact that individuals want to know if a person can be trusted whenever it comes to things that they put their word in. According to Cardon (2013), `establishing credibility through competence refers to the knowledge and skills needed to accomplish business tasks, approach business problems, and get a job done.
Commonly when approaching a peer, teacher, or a stranger, the first phrase to be said is often a form of polite speech. Polite speech can be categorized by the use of phrases that show regards for others. With some people backing the sense that what is said is portrayed as literal speech, most of it is said for the sake of sounding welcoming and responsible. Having polite speech implemented into people’s day to day lives serves the function of creating a well developed impression of a person.
1. Write a five sentence summary of the chapter. In this chapter there is a rude and absurd gesture where the they dumb all the ashes onto the places where people live, Therefore they have to work hard to shovel them out, From the start it shows if you have money then life is easier, 2. Chose a character to focus on in this chapter (should be a different character for each chapter) A. Name the character _________myrtle ___________________________ B. Chose a quote that you think that best represents the character.
There are many barriers to communication and these may occur at any stage in the communication process. Barriers can cause confusion and misunderstanding which has the risk of wasting time and money. Effective communication involves overcoming these barriers and conveying a clear and concise message.
Politeness in contemporary china is a dynamic practise which involves the participants own perceptions, thoughts and feelings about distance, the relationship status and power relations between them and the person they are interacting with. In China, there is a very specific set of rules to follow when introductions are made: • The younger should be acquainted with the elder first. •
When facing a new stage of your life, new people appear, and like everyone, you want to make a good first impression, and that is when good manners come in, the way to treat people, the way you talk to them and how you act in front of someone says a lot about yourself. In my family, good manners are everything, you have to be respectful to everyone even if they are being rude to you, I grew up knowing that you have to give without expecting to receive something back, not only things or objects, also words and actions, I have always been aware that respect is your best first and last impression, your manners are what builds you as a person and that is what I have been practicing them all my life, those were the values given to me, and I will keep them. I believe that having good manners makes you feel even better about yourself, it opens doors to new opportunities, new people with the same values as mine, that are going to rely on me because of their trust, because they will know what I’m made up of. Good manners became valuable to me since childhood because I realized that being respectful to everyone was like respecting