So, the laws of having a pleasing personality simply can be proved by a smile. Being agreeable is important too. We have to listen to others, ask them questions and be a member of the conversation. The complement is the sweetest thing a person can do. Also, encourage people and let them feel that they are important can show a great support for them.
1.1 Explain the concept of the “customer experience” The concept of the customer experience is based on the idea of meeting the needs and expectations of the customer. It is also based on what the customer had got from purchasing the products and services, how good that service was/is and would they come back. The concept of the customer experience refers to the all the experiences the customer has with Salons Direct and is based on all dealings and opinions about us. Customer experience is a fundamental part of customer relationship management and it is important to our business because customers who have a positive experience are more likely to become repeat customers and loyal customers of Salons Direct. 1.2 Explain different methods of segmenting and characterising customers The key to a successful business is to find out who our customer base is, what the customer wants, the age, gender, spending patterns etc.
That could result in positive publicity, which would mean more R2s can be added to the Add Hope program. What is Professionalism? The competence or skill expected of a professional. It refers to the way business managers and employees conduct themselves when dealing with stakeholders within specific work environment. It makes sure of compliance in the generally accepted manner of doing business- ethical conduct, appearance, communication, attitude, responsibility, knowledge, skill, integrity, respect, etiquette and loyalty.
The sales representative utilized the handout as a selling tool. The handout consist of lots of information and demonstrate all the features and benefits of their items. According to our opinion, the presentation style was appropriate for the personality style of the buyer. He communicate directly with his buyers. The sales presentation was successful because he takes care of his customer’s need.
We tend to be attracted to people who communicate to us that they like us, and who make us feel good about ourselves. Physical attractiveness has long been known to be persuasive, but similarity is also quite effective. We are drawn to people who are like us, or who we perceive ourselves to be, and often make those judgments based on external characteristics like dress, age, sex, race, ethnicity, and perceptions of socioeconomic status. The principle of liking involves the perception of safety and belonging in communication. I’ve been doing persuasion in my company when I talking to our customer to introduce the new product to convince to try and buy it.
In fact, the modern evolutionally theory affirms that the notch/rate to which partnership increase the productivity rise to dominance. Finally, it encourages organization in business as a whole, where people work in complete cooperation and harmony as they know how to support one another to perform their duties (Lester,
Credibility is your reputation for being trustworthy- trustworthy is performing your work with excellence; to care about those you work with and for; to live high ethical, corporate and personal values; and to deliver on your promises. Competence relates to your proven set of skills and knowledge to accomplish business tasks. Others will judge you by your track record of success. Caring shows that you will act in the interests to to others, cultivate a sense of community and demonstrate accountability to others. Character shows that you will advance to high personal, corporate, and business values.
Commitment and Trust Trust is the foundation of every good relationship and helps to create a healthy work environment. According to Heathfield (2002), trust is the necessary precursor to the following: • Feeling able to rely upon another person • Cooperating as a group • Taking thoughtful risks • Experiencing believable communication Once trust is established, it enables the work and communication more effective. They will be committed to compromise and work towards the share goals. Hence, managers have a better opportunity to accomplish the company’s goals. Figure 2 Trust Equation The company could build trust through: • Form teams to solve real work issues and improve the real work processes • Regular team meetings to review project, progress or concern • Team building activities In addition, the company should encourage mutual respect among each other.
“Managing the controllable parts of the marketing process mean designing a want –satisfying product, sealing a price for the product, putting the product in a place where people will buy it and promote the products. These four factors are called marketing mix because business blend them together in a well-designed marketing program” (Nickels and McHugh p. 366) The marketing mix will help me develop a service to satisfy my customers’ needs, it will allow me to increase customer participation, stronger donors, staff, volunteers and stronger and efficient services. Product: my nonprofit will offer a services, but I do have to understand the values and demographics of my donors, this is critical to ensure that the shelter will have enough funding. The animal shelter needs to provide the services the customers expect to
Be a good listener: To be a good listener is one of the greatest abilities you can have. It doesn’t matter what role you play as a listener a parent’s, teacher’s or a friend. If you want to be good at conversation and desire people to enjoy your company, you would have to be an observant and attentive to the thing people say. To make others interested in you, first you have to be interested in them. Invest your time in a person and they would return the favor.
Transparency can be defined as about being open, honest, and responsible in the way someone carries on their business. This mean sharing, to whatever extent possible, fact about the company on how it is set up, how it operates, what is salaries and bonuses are based on and how its workers are expected to treat customers and each other. Transparency important for the long-term health of a company because it is to avoid damage reputation of the business, attract and retain good employees, boost employee morale, trust and loyalty and for longer term business performance and sustainability. Transparency can be included trustworthiness of a company and company relations. It is important for a company to take into consideration and be responsible to the needs of all organization’s employees and other economic agents because it can give serious impact for the future of an organization.