Verbal Communication And Oral Communication Challenges

Communication Challenges

Verbal Communication:

In verbal communication, or oral communication, one person sends a message to another person or group using speech. Communication is successful only when the speaker and listener understand each other. After receiving the message, the listener must be able to interpret, or decode, its meaning. The advantages of verbal communication are that the speaker has the opportunity to receive immediate non-verbal and verbal responses. The interpretation of the non-verbal and non-contextual (voice tone and volume) feedback is where things can get dicey. For example: On our very first day in the front office department we all were told to explain about the adventure activity to the guest i.e waterfall safari

Supposedly, there would be a lot of difference between the communication if it is being made to a VVIP client or a general tourist client. The status of a person impacts the communication process. For example: As a front desk employee we need to coordinate with the other department people for handling the guests’ complaints. In this process the message sometimes loses its meaning by travelling from various touch points. Generally guest calls/ approach reception for any kind of help/ request or the complaint. On behalf of guest we forward their request or complaint to various concerned department. And then the concerned department send the person by telling him/her the problem. Due to various touch points messages loses its meaning which again increase the guest complaints.

2. Use of jargon: The most common problem in verbal communication is the use of jargon. The speaker should avoid the use of jargons wile communicating. Most of the times we do not speak with a person coming from the same background as we. So, he/she would find it difficult to decode the jargons as it is not a common part of the

Amount of information: We must always keep in mind the amount of information we are transferring to the listener. Too much or too little information could be harmful to the communication process. In case of too much information at a time the listener gets confused as to what should he/she remember, and in case of too little information we tend to make the client think that we are not the subject matter experts. At front desk at the time of taking check out of the guest the personnel generally ask to the guest “how was your stay” one should be more clear with the question that is asked. So that we will get the feedback on each facilities that is availed by them. And can accordingly improve the facilities or the problem faced by the