Pros And Cons Of Quality Management

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Chapter 2 By reviewing the past knowledge in this chapter, the current studies will avoid unnecessary duplication of previous studies done by other researchers. The chapter will put the current research into proper orientation and will give a wider perspective in quality mangement to related literature and studies. This chapter divided into four section, namely,(1) Related Local literature where articles related to local information about quality management are describe (2) Related Studies where past researches, theses and dissertation written locally are presented; (3) Foreign Literature where articles related to foreign information about quality management are shown; and (4) Foreign Studies where current and recent done abroad are presented.…show more content…
Broad, top-down directives appro฀priate to the macro-context and characteristic of past reforms are not appropriate where change is directed at the more micro elements of administration such as those that characterize reinvention. The unit and organization level must be the focus. The objectives of the National Performance Review were divid฀ed into 3 classes of objectives: 1) downsizing, re฀ducing administrative costs, reforming adminis฀trative systems; 2) decen฀tralizing authority within agencies, empowerment of front-line workers and cultural change: and 3) improvement of quality of service and efficiency of agency work practices. The company musthave good quality management, being honest about quality managment. Emphasizing the pros and cons of the proposed innovation, so that the possible users may be ready for any possibilities, but to make sure that the discussion accentuates the positive and the negative. Based on Hua et al. (2000) general, QM practices are efficient in manufactur฀ing firms in Shanghai, but there are also some prob฀lems. First, is is pushed from top management to shop-floor workers without much feedback. TQM practices were highly related to business results, but ISO 9000 certification was not. EMployee in฀volvement and training affected positively on TQM results. Contrary to common sense this studyfound that the time lenght of QM implementa฀tion was not related to TQM practices and results. Local StudiesThe concept of Total Quality Management (Total Quality Management - TQM) has been proposed by Dr. Edwards Deming in 1940 but its use started in 1985 with the takeover by American principles of working in Japanese industry: ™ focus on process improvement permanent, so that processes are visible, repeatable and measurable; ™ focus on analyzing and eliminating undesirable effects of production processes; ™ consideration of how the users use

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